Ashley Dunn Ledger
Kissimmee,FL
Summary
Results-driven professional seeking a challenging position that promotes the professional development of its employees, where i can use my managerial, communication, customer service, and administrative skills. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Orlando Health Hospital
Orlando, FL
03.2022 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up in-person and virtual appointments with customers.
- Scheduled doctor appointments for average of 60 patients per daily.
- Verified insurance coverage and obtained pre-authorizations.
- Used Epic to schedule patients.
- Answered phone calls and messages for over 30 physicians Infectious Disease and Behavioral Health medical offices, scheduling appointments and handling patient inquiries.
Office Coordinator
Memorial Sloan Kettering Hospital
New York, NY
03.2018 - 08.2019
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created memoranda and documents to relay important information to staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Manager.
Administrative Assistant/Supervisor
Health And Hospitals Corporation
New York, NY
10.2005 - 01.2016
- Developed, reviewed and improved administrative systems, policies and procedures,.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Maintained policy and procedure manuals and documented processes.
- Made recommendations to solve challenges and developed strategy for change.
- Monitored office supplies to order and replenish stock when necessary.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Chief Nursing Officer.
- Monitored front areas so that questions could be promptly addressed.
- Supervised 3-4 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Maintained and possessed tuition reimbursements for Nursing staff hospital wide.
- Supported Recruitment and Retention Director with various HR duties.
- Payroll Liaison
- Processed and maintained FMLA and Workers Comp submissions.
Education
High School Diploma -
High School of Economics & Finance
New York, NY06.2004
Skills
- Office Supplies and Inventory
- Effective Multitasking
- Schedule Management
- Interpersonal Relationships
- Customer Support
- Daily Timekeeping
- Telephone Etiquette
- Travel Arrangements
- Data Entry
- Medical Terminology
- Calendar Coordination
- Quality Assurance
- Critical Thinking
- Payroll Processing
- Office Management
- Conflict Resolution
- Insurance Verification
- Patient Scheduling
- Calendaring and Scheduling
- Administrative Duties
- Patient Admission
Timeline
Scheduling Coordinator
Orlando Health Hospital
03.2022 - Current
Office Coordinator
Memorial Sloan Kettering Hospital
03.2018 - 08.2019
Administrative Assistant/Supervisor
Health And Hospitals Corporation
10.2005 - 01.2016
High School Diploma -
High School of Economics & Finance
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