Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Ashley Dupin-Koby

Beaverton

Summary

Experienced with team leadership, with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Track record of fostering productive work environments and achieving set goals.

Overview

20
20
years of professional experience

Work History

Manager, Escalation and Executive Services

Nike Inc.
02.2022 - 06.2025
  • Design and Launch new Escalation department within HR to spearhead escalated issues related to HR, as well as use those examples as case studies to investigate potential widespread issues and prevent them before issues arise.
  • Work escalated issues related to benefits, payroll, employee relations, and performance.
  • Manager Disaster relief programs.
  • Trusted team lead in the integration of Workday Launch and SAP divesture.
  • Provide key facts to our front line HR staff for upcoming program launches/changes.
  • Manage a team of 5 highly skilled customer services analysts as they work the issues and distribute projects for improvement among the team.
  • General management for a high volume team with focus on cross-functional education.
  • Led cross-functional teams to implement operational strategies, enhancing efficiency across departments.
  • Developed and executed training programs to elevate team performance and product knowledge.
  • Analyzed market trends to inform strategic initiatives and drive product innovation.
  • Collaborated with stakeholders to establish goals, aligning departmental objectives with company vision.

Human Resource Recruiter

Robert Half Staffing Agency
09.2021 - 02.2022
  • Company Overview: Placement with Oregon Child Development Coalition
  • Developed targeted recruitment strategies to attract top talent.
  • Conducted comprehensive interviews and assessments to evaluate candidate qualifications and cultural fit.
  • Full cycle recruiting utilizing ATS.
  • Collaborated with hiring managers to refine job descriptions and align candidate profiles with organizational needs.
  • Document and manage Human Resource Information System (HRIS).

Human Resource/ CAREGiver Recruitment Coordinator

Home Instead Senior Care
06.2017 - 02.2021
  • Phone/email screen candidates through a variety of recruitment resources.
  • Schedule and conduct 10-20 interviews per week and make hiring decisions on candidates.
  • Onboard and train new hires.
  • Direct line supervisor to 150 CAREGivers.
  • Liaison between CAREGivers and department managers.
  • Mentor, coach and provide professional development for direct reports.
  • Celebrated annual reviews and wage increases.
  • Conduct disciplinary investigation and actions via the interactive process.
  • Update policies and supporting documents related to employment.
  • Maintain compliant files per State and Corporate guidelines by developing reports and analytic tracking systems.
  • Verify employment, complete UI paperwork, file wages for benefits and services provided by the state and federal government.
  • Benefit review, implementation and support.
  • Troubleshoot and resolve payroll issues in collaboration with the Payroll Department Manager and the General Manager.
  • Employee leave balance tracking.
  • COVID response coordinator. Tracking and documented appropriate Employee leave and leave benefits granted via federal funds/grants.

Lead of Non-Invasive Cardiology Lab Scheduler Team/ Outreach Coordinator

Providence Health Systems
03.2014 - 06.2017
  • Work with patients in a friendly and helpful manner to address non-invasive cardiology needs at one of twelve locations.
  • Work closely with management, administration, doctors and insurance to ensure coverage for diagnostic testing based on billing codes and diagnosis.
  • Project Management of new Cardiac Wellness Center.
  • Provided training for new members of the team.
  • Ensure accurate patient records.
  • Lead the team by example with quality customer service.
  • Troubleshoot and resolve escalated issues for technologists, physicians, patients and co-worker to ensure an accurate process.
  • Troubleshoot outreach scheduling at non-Providence locations.

Pharmacist and Administrative Assistant

SOS Employment Group
06.2013 - 04.2014
  • Company Overview: Placement: Providence Health Systems
  • Provide administrative support to pharmacists and physicians.
  • Facilitate open communication between patients, pharmacists and responsible parties for optimal patient medication management.
  • Develop and maintain staff schedule and appointment scheduling.
  • Maintain HIPAA compliance.
  • Manage high volume multi-line phone system.
  • Greet, register, and track progress of patients while managing patient expectations.

Lead Administrative Assistant/Medical Assistant

North Valley Advanced Imaging
03.2009 - 05.2013
  • Prepare and room patients for diagnostic procedures.
  • Verify insurance and obtain authorizations for applicable services.
  • Maintain and distribute medical records.
  • Front office staff and patient scheduling.
  • Train new front office employees.
  • Maintain HIPAA compliance.
  • Operate multi-line phone system.
  • Monitor office supplies and order when needed.

Patient Financial Services Representative

Anderson and Associates
08.2007 - 08.2008
  • Company Overview: Placement with Enloe Hospital
  • Accurately post payments to patient accounts.
  • Verify and reconcile payments from patients, insurance companies, financial assistance programs, and write offs.
  • Educate patients on their health insurance benefits and payments.

Assistant to the Director of Human Resources

Butte Home Health and Hospice
04.2006 - 06.2007
  • Recruit and screen applicants.
  • Understand and apply HR practices and procedures.
  • Interview and schedule second interviews with appropriate managers.
  • Track/Manage employee leave time.
  • Maintain data integrity as it pertains to employment records including employee certification.
  • Develop, organize, and instruct monthly safety classes.
  • Conduct orientation for new employees.
  • Cross trained in other departments to provide coverage when needed.
  • Staff scheduling.

Customer Care Professional

United HealthCare
06.2005 - 04.2006
  • Assist health care members with understanding their insurance coverage in a warm and kind manner.
  • Customer service in a high-volume call center utilizing Avaya call routing software.
  • Demonstrate empathy while accessing customer needs and providing resolution to complex situations.

Education

A.A. - Communication Studies

American River College
Sacramento, CA

Skills

  • Customer Service Orientated
  • Complex Problem-solving
  • Team leadership
  • Staff training and development
  • Decision-making
  • Professional and Approachable
  • Accurate Recordkeeping
  • Critical Thinker
  • Collaborative Team Member
  • Problem Solver
  • Exemplary Communication Skills
  • Adaptable and Flexible
  • Honesty and Integrity
  • Time Management
  • Empathetic
  • Highly Organized

Education

  • Attended the 34th and 35th annual Employment Law Conference in Portland, Oregon.
  • Oregon Bureau of Labor & Industries: Technical Support for Management six-part series 2020.
  • Society of Human Resource Management member: scheduled to sit for SHRM - CP test in December 2022.
  • Home Instead Senior Care 25th annual conference: specialized track for HR leaders within our corporate structure.

Timeline

Manager, Escalation and Executive Services

Nike Inc.
02.2022 - 06.2025

Human Resource Recruiter

Robert Half Staffing Agency
09.2021 - 02.2022

Human Resource/ CAREGiver Recruitment Coordinator

Home Instead Senior Care
06.2017 - 02.2021

Lead of Non-Invasive Cardiology Lab Scheduler Team/ Outreach Coordinator

Providence Health Systems
03.2014 - 06.2017

Pharmacist and Administrative Assistant

SOS Employment Group
06.2013 - 04.2014

Lead Administrative Assistant/Medical Assistant

North Valley Advanced Imaging
03.2009 - 05.2013

Patient Financial Services Representative

Anderson and Associates
08.2007 - 08.2008

Assistant to the Director of Human Resources

Butte Home Health and Hospice
04.2006 - 06.2007

Customer Care Professional

United HealthCare
06.2005 - 04.2006

A.A. - Communication Studies

American River College

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Ashley Dupin-Koby