Ashley Duran
Billings,Montana
Summary
Accomplished Homemaker and Caregiver at Highgate Senior Living, adept in interpersonal communication and planning. Demonstrated ability to enhance patient quality of life and streamline operations, achieving high efficiency. Skilled in critical thinking and maintaining meticulous attention to detail, consistently exceeding employer expectations without compromising care standards. Great at keeping professional composure in high stress situations. Very resilient and eager to learn and grow!
Overview
12
12
years of professional experience
Work History
Homemaker
Myself
01.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Caregiver
Highgate Senior Living
09.2019 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Cashier
Holiday Gas Station
10.2015 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Performed cash, card and check transactions to complete customer purchases.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Cashier/Deli
Townpump Convenience Stores
07.2013 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Streamlined prep processes by creating an effective workflow that reduced preparation time without compromising product quality.
- Contributed to cost control measures by minimizing ingredient waste through careful portioning practices during food preparation.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
- Enhanced deli offerings by developing and implementing new recipes for sandwiches, salads, and side dishes.
- Achieved high marks on health inspections by adhering strictly to cleanliness guidelines in all aspects of kitchen operations.
- Increased sales volume through consistent upselling of specialty items while maintaining a professional demeanor at all times.
- Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
- Assisted in maintaining a well-stocked deli case by replenishing items as needed and rotating products to ensure freshness.
- Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
- Operated and maintained grills, fryers and other cooking equipment.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Adhered to strict food safety regulations and hygiene standards.
- Followed recipes and cooking techniques for consistent results.
- Checked freshness and quality of ingredients.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Utilized problem-solving skills to address customer complaints.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
Fireline Cook
DNRC
07.2012 - 10.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Collaborated with management team to develop new menu items.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Monitored food quality and presentation to maintain high standards.
Skills
Training and Development
Timeline
Homemaker
Myself
01.2020 - Current
Caregiver
Highgate Senior Living
09.2019 - 01.2020
Cashier
Holiday Gas Station
10.2015 - 02.2017
Cashier/Deli
Townpump Convenience Stores
07.2013 - 10.2014
Fireline Cook
DNRC
07.2012 - 10.2012