Ashley Duran
Saint Marys,GA
Summary
Experienced professional in the medical health field with valuable skills gained at Southeast Georgia Health System. Dedicated to career advancement despite taking time off to care for children. Holds a Bachelor's degree in Health Administration and is open to relocation. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant/billing
Southeast Georgia Health System
09.2024 - Current
- Managed patient scheduling and records, enhancing office efficiency and patient satisfaction.
- Ensuring compliance with healthcare standards.
- Implemented electronic health records system, improving data accuracy and accessibility.
- Streamlined patient scheduling processes, resulting in reduced wait times and improved office efficiency.
- Maintained strict compliance with healthcare standards, safeguarding patient confidentiality and upholding regulatory requirements.
- Coordinated seamlessly with medical staff to ensure smooth patient flow. Facilitated effective communication between patients and healthcare providers.
- Ensured precision in patient data management, upholding confidentiality and regulatory compliance.
- Facilitated accurate information exchange within the healthcare team.
- Provided compassionate support to patients, addressing concerns and facilitating a positive healthcare experience.
- I also Handled the billing for pediatrics and it does include added NDC # and making sure insurance are active
Medical Office Assistant
Southeast Georgia Health System
09.2022 - 11.2023
- Managed patient scheduling and records, enhancing office efficiency and patient satisfaction.
- Ensuring compliance with healthcare standards.
- Implemented electronic health records system, improving data accuracy and accessibility.
- Streamlined patient scheduling processes, resulting in reduced wait times and improved office efficiency.
- Maintained strict compliance with healthcare standards, safeguarding patient confidentiality and upholding regulatory requirements.
- Coordinated seamlessly with medical staff to ensure smooth patient flow. Facilitated effective communication between patients and healthcare providers.
- Ensured precision in patient data management, upholding confidentiality and regulatory compliance.
- Facilitated accurate information exchange within the healthcare team.
- Provided compassionate support to patients, addressing concerns and facilitating a positive healthcare experience.
Bank Teller
Southeastern Bank
07.2020 - 05.2023
- Processed customer transactions, ensuring accuracy and compliance with banking regulations.
- Resolved account discrepancies and customer complaints, enhancing client satisfaction.
- Informed customers about bank products, contributing to increased service adoption.
- Maintained and balanced cash drawers, ensuring accurate financial records.
- Handled confidential information responsibly, adhering to security protocols.
- Provided exceptional customer service, addressing inquiries and resolving account discrepancies promptly, enhancing client satisfaction and loyalty.
- Balanced cash drawers with precision, reconciled discrepancies swiftly, and managed currency responsibly, ensuring smooth daily operations.
Assistant Manager
Holts Sweet Shop
11.2019 - 07.2020
- Managed three - four employees during an average work week.
- Counted Money at the end and beginning of my shift.
- Made deposits and I also was in charge of food and supply inventory.
- Enforced company policies and procedures to strengthen operational standards across the store.
- Provided leadership and direction for employees, supervising activities to drive productivity.
- Coached and mentored employees by delivering training, guidance, and performance monitoring
- Enforced company policies and procedures, elevating operational standards and cultivating a culture of excellence across the store.
Client Relations Specialist
Brazilian Wax and Spa By Claudia
04.2018 - 05.2019
- I was the head of client relations.
- I opened and closed the spa.
- I was in charge of counting the money at the end or beginning of a shift
- I handled phone calls and office work for example (New hire paperwork, invoices, client issues, Monthly earnings, emails, etc.)
- I Worked under strict deadlines.
- Consulted with customers to determine the best methods to resolve services and or add new services to the company
- Spearheaded client relations, resolving issues and enhancing customer satisfaction. Managed spa operations, financial tasks, and administrative duties efficiently.
- Oversaw comprehensive client communication, addressing complaints and managing refunds. Executed precise financial procedures and maintained meticulous office records.
- Developed creative solutions for client issues, introducing new services to meet evolving needs. Optimized administrative processes, enhancing operational efficiency.
Tech Agent / Customer Service
Convergys
07.2017 - 12.2017
- I have great customer service skills
- I had to connect with my customers and make sure they were getting the help they are asking for.
- Analyzed customer needs and provide the best options, up- selling products
- Improved customer satisfaction by finding creative solutions to problems
- Provided expert tech support for iOS devices, resolving complex Apple ID issues and enhancing customer satisfaction through tailored troubleshooting solutions.
- Partnered closely with team members to meet project deadlines, develop innovative solutions, and exceed customer expectations in a fast-paced environment.
Sales Associate
Payless Shoesource
11.2016 - 06.2017
- Managed store operation duties, including counting cash drawers.
- Promoted new products and sales to encourage revenue growth and boost selling.
- Worked as a team member assisting with cashier duties, product merchandising, and cleaning to maximize store efficiency.
- Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service, and promoting Shoe/sock items.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back- office functions current and accurate
Education
Bachelor's degree - Healthcare Administration
University of Phoenix
02.2025
Diploma - undefined
Rio Rancho High School
12.2017
Skills
- Customer Support
- Empathy
- Critical Thinking
- Compliance
- Medical Records (2 years)
- Teamwork
- Administrative Tasks
- Networking
- Client Relations
- Leadership
- Adaptability
- Multitasking
- Customer Relations
- Time Management
- Medical Scheduling (3 years)
- Team Leadership
- Inventory Management
- Problem Solving
- Sales
- Communication Skills
- Organizational Skills
- Conflict Resolution
- Creativity
- Customer Satisfaction
- Strategic Planning
- Cash Handling
- Trouble shooting
- Medical billing
- Insurance Verification
- Accountability
- Accounting
- Auditing
- Billing
- Budgeting
- Business development
- Business ethics
- Business operations
- Career planning
- Change management
- Community assessment
- Coordinating
- Decision Making
- Detail Oriented
- EMR
- Facility Compliance
- Facility Design
- Financial Analysts
- Health Care Ethics
- Influence skills
- Information System
- Information system management
- Innovation
- Integration
- Interpersonal Communication
- Law and regulation
- Leadership Theories
- Managed Care
- Mentorship
- Office management
- Organization Skills
- Patient Safety
- Performance Appraisal
- Performance improvement
- Performance Management
- Personal Management
- Policy impact
- Population Health
- Problem solving
- Professional Development
- Professionalism
- Project Management
- Provider and Patient Rights
- Public Health
- Quality assurance
- Quality improvement
- Risk Assessment
- Risk Factors
- Risk Management
- Risk Management Tool
- Stakeholder
- Standards of Care
- Strategy
- Team Building
- Team Work
Timeline
Medical Office Assistant/billing
Southeast Georgia Health System
09.2024 - Current
Medical Office Assistant
Southeast Georgia Health System
09.2022 - 11.2023
Bank Teller
Southeastern Bank
07.2020 - 05.2023
Assistant Manager
Holts Sweet Shop
11.2019 - 07.2020
Client Relations Specialist
Brazilian Wax and Spa By Claudia
04.2018 - 05.2019
Tech Agent / Customer Service
Convergys
07.2017 - 12.2017
Sales Associate
Payless Shoesource
11.2016 - 06.2017
Bachelor's degree - Healthcare Administration
University of Phoenix
Diploma - undefined
Rio Rancho High School
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