Ashley Earls
Austin,TX
Summary
Diligent Desired Position with strong background in leading assembly teams to achieve production goals. Proven track record of ensuring seamless operations and maintaining high-quality standards. Demonstrated ability to foster team collaboration and implement process improvements.
Overview
14
14
years of professional experience
Work History
Assembly Team Lead
Lone Star Overnight
Austin Tx
11.2020 - 12.2021
- Oversaw assembly line operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on assembly procedures and best practices.
- Coordinated workflow schedules to optimize productivity and minimize downtime.
- Implemented process improvements that enhanced efficiency in assembly tasks.
- Managed inventory levels, ensuring timely availability of materials for production needs.
- Conducted quality inspections, identifying defects and implementing corrective actions.
- Collaborated with management to develop training programs for new hires.
- Analyzed assembly metrics to identify areas for continuous improvement initiatives.
- Developed training materials, resulting in increased knowledge and skill among team members.
- Managed inventory control, ensuring adequate supply levels to meet production demands without excess waste.
- Performed root cause analysis on production issues, identifying solutions that reduced defects rates over time.
- Championed sustainability efforts within the facility by implementing recycling programs reducing overall waste output.
- Evaluated employee performance, providing constructive feedback and fostering professional growth opportunities.
- Reviewed assembly documentation for accuracy, ensuring adherence to company standards and regulatory requirements.
- Coordinated cross-functional teams to ensure smooth operations and timely completion of projects.
- Resolved conflicts within the team, promoting a positive work environment and boosting productivity.
- Conducted regular meetings to discuss project updates, address concerns, and maintain open lines of communication among team members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with OSHA guidelines.
- Collaborated with management to identify areas for improvement, resulting in process enhancements and increased efficiency.
- Leveraged lean manufacturing principles to optimize workflows and eliminate non-value-added activities from processes.
- Spearheaded continuous improvement initiatives that resulted in cost savings and operational efficiencies.
Huston Tillotson
Lead Custodian
Austin, TX
06.2017 - 09.2018
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Picker Packer
Applied Materials
Austin Tx
03.2016 - 05.2017
- Operated material handling equipment to efficiently transport goods within warehouse environment.
- Sorted and organized products for accurate order fulfillment, ensuring inventory integrity.
- Packaged items following safety protocols to minimize damage during shipping processes.
- Collaborated with team members to optimize workflow and enhance productivity in high-volume settings.
- Maintained cleanliness and organization of work area, adhering to safety standards and best practices.
- Conducted quality checks on incoming materials to ensure compliance with specifications and standards.
- Assisted in training new staff on operational procedures and safety guidelines to improve onboarding efficiency.
- Utilized warehouse management systems for tracking inventory levels and processing orders accurately.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Direct Support Professional
Austin State Supported Living Center
01.2013 - 07.2015
- Assisted individuals with daily living skills to enhance independence and quality of life.
- Implemented individualized support plans to address unique needs and preferences of residents.
- Monitored behavior and reported changes to ensure safety and well-being of all clients.
- Collaborated with multidisciplinary teams to develop effective care strategies for residents.
- Trained new staff on best practices for supporting individuals with diverse abilities.
- Facilitated recreational activities to promote social interaction and community engagement among residents.
- Maintained accurate documentation of client progress and incidents for regulatory compliance.
- Advocated for resident rights, ensuring access to resources and services within the facility.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Call Center Representative
Star Hotels
Austin, TX
05.2012 - 12.2012
- Managed high volume of inbound customer inquiries, ensuring prompt and accurate responses.
- Assisted customers with reservations, modifications, and cancellations using property management system.
- Resolved guest complaints efficiently, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to streamline call handling processes and improve service delivery.
- Provided training support to new hires on customer service protocols and system navigation.
- Documented customer interactions accurately in CRM software for future reference and analysis.
- Monitored call quality and provided feedback to peers for continuous improvement of service standards.
- Participated in team meetings to discuss performance metrics and identify areas for enhancement in operations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Certified Nursing Assistant
Walnut Hills Convalescence Center
Austin Tx
09.2009 - 11.2010
- Assisted nursing staff with daily patient care and personal hygiene tasks.
- Monitored vital signs and reported changes to healthcare team promptly.
- Supported patients in mobility, ensuring safety and comfort during activities.
- Maintained cleanliness and organization of patient living areas and equipment.
- Documented patient progress accurately in electronic health records system.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Educated families on patient care needs and provided emotional support.
- Adhered to infection control protocols to promote a safe environment for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Certified Nurses Aide Coordinator
Maggie Johnson’s Nursing Home
Austin Texas
04.2008 - 09.2009
- Coordinated daily care schedules for residents, ensuring efficient staff utilization and coverage.
- Trained and mentored new nursing aides on best practices and resident care protocols.
- Implemented quality assurance measures to enhance patient safety and care standards.
- Monitored compliance with regulatory requirements and prepared reports for management review.
- Facilitated communication between nursing staff, management, and family members to address concerns effectively.
- Evaluated performance of nursing aides, providing constructive feedback for professional growth.
- Streamlined documentation processes to improve accuracy and reduce administrative burdens on staff.
- Provided direct assistance during emergency situations or periods of high workload, demonstrating adaptability and strong leadership skills.
- Assisted in the development of continuing education programs for CNAs, promoting professional growth and skill enhancement.
- Managed patient assignments for CNAs based on individual needs and skill sets, optimizing quality of care provided.
- Increased patient satisfaction scores through attentive supervision of CNAs, ensuring high-quality care and prompt attention to concerns.
- Participated in performance evaluation processes for CNAs, offering constructive feedback aimed at professional growth.
- Enhanced communication among the healthcare team by conducting regular meetings and providing timely updates on patients'' conditions.
- Promoted a culture of safety by regularly reviewing protocols and implementing updated procedures as needed.
- Evaluated the effectiveness of current CNA processes and procedures, recommending changes when necessary to improve efficiency and patient care.
Education
GED - Certified Nurse’s Assistant
Gary Job Corps
San Marcos, TX01.2008
Timeline
Assembly Team Lead
Lone Star Overnight
11.2020 - 12.2021
Huston Tillotson
Lead Custodian
06.2017 - 09.2018
Picker Packer
Applied Materials
03.2016 - 05.2017
Direct Support Professional
Austin State Supported Living Center
01.2013 - 07.2015
Call Center Representative
Star Hotels
05.2012 - 12.2012
Certified Nursing Assistant
Walnut Hills Convalescence Center
09.2009 - 11.2010
Certified Nurses Aide Coordinator
Maggie Johnson’s Nursing Home
04.2008 - 09.2009
GED - Certified Nurse’s Assistant
Gary Job Corps