Heidi Easterwood
Milford,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Fox Run Retirement Community
Novi, MI
12.2019 - 08.2021
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of over 80+ employees.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Supervised team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Monitored inventory levels and placed orders for new stock as needed.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Manager
Chili's Restaurant
Novi, MI
05.2018 - 12.2019
- Managed accounts payable, accounts receivable and payroll.
- Maintain and repair equipment and facilities to company standards.
- Forecast and analyze sales trends to ensure the right ordering and receiving of food and paper products meet sales estimates.
- Handle all company funds within the restaurant while following and enforcing all cash handling policies and procedures.
- Monitor customer traffic and make adjustments to decrease waiting times.
- Ensure all employees charge customers for menu items and extras as well as use proper portion controls.
- Make sure cash handling procedures are followed.
- Actively market restaurant within community to increase awareness.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of 25 employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
General Manager
Chipotle Grill
, MI
05.2017 - 05.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales over multiple locations.
- Assign tasks appropriately and implement control schedule daily.
- Appraise team's performance and produce reports.
- Training of new hires and make sure that the staff follows Chipotle training program and food safety.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
Hospitality Service Manager
Covenant Woods
Mechanicsville, VA
05.2015 - 04.2017
- Ensure and provide flawless, upscale, professional and high class guest service experiences.
- Analyze customer feedback and provide strategic direction to continuously improve overall rating.
- Expect and react promptly to guests' requirements and inquires.
- Actively listen and resolve guests' complaints.
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAS etc.).
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
- Promote all amenities, conveniences and programs offered.
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.
- Appraise team's performance and produce reports.
- Examine activities logbook, assign tasks appropriately and implement control schedule daily.
- Adhere to Health codes and OSHA standards.
- Follow Budget Plans and meal plans per guest.
- Training of new hires and make sure that the staff follows the dining training program designed by me.
- Work with Chef on dishes for all the venues and events.
- Work with Marketing and event coordinators.
- Oversee all catering events and paid close attention to details and guest request.
- Mentor supervisors and hourly employees.
- Improved server satisfaction by 17%.
- Had a 2% over turn in employees.
Medical Office Assistant
BayCare Health
Spring Hill, FL
01.2013 - 01.2015
- Rooming patients, ordering medications, constant communication with the doctors to ensure proper care of patients.
- Complied with OSHA and HIPAA regulations.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Open new locations and worked with physicians and staff to ensure that they are running correctly according to guidelines.
- Responsible for training of new employees.
- Educate and train physicians/staff on technical matters relating to EMR or applications utilized.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Assistant Practice Manager
Access Staffing LLC
Spring Hill, FL
11.2010 - 06.2014
- Caretracker EMR system and to make sure that they ran efficiently and that they follow protocols.
- Responsible for 25 different office across the State of Florida.
- Blood draws, prescription call ins, authorization on procedures, scheduling, assistant in vascular procedures, and medical records input.
- Worked as a float for different offices.
- Overseeing all office staff to ensure that they are running procedures and protocols correctly.
- Guiding physicians on training and completing charts on time.
- Building teams for offices for better flow.
- Starting new offices to make sure that they comply and adhere to policies and procedures.
- Assisted in Vein surgeries per the doctors request.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
Education
Certified Medical Assistant -
ATA
Spring Hill, FL10-2010
Skills
- Team Leadership Strength
- Employee Relations
- Training and Development Skill
- Employee Scheduling
- Food Safety and Sanitation
- Budgeting and Cost Control
Timeline
Assistant General Manager
Fox Run Retirement Community
12.2019 - 08.2021
Manager
Chili's Restaurant
05.2018 - 12.2019
General Manager
Chipotle Grill
05.2017 - 05.2018
Hospitality Service Manager
Covenant Woods
05.2015 - 04.2017
Medical Office Assistant
BayCare Health
01.2013 - 01.2015
Assistant Practice Manager
Access Staffing LLC
11.2010 - 06.2014
Certified Medical Assistant -
ATA
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