Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Handling multi-line phones; helping patients with scheduling, insurance information, and answering questions about services offered. Insurance claims, authorization, upkeep/updating in patient files. EMR system understanding with Raintree and Clinic Controller; taking payments depending on insurance; cleaning of office area, keeping things orderly; helping physical therapist when needed. Scanning, faxing, and filing sensitive documents; HIPAA compliance. ICD-10 and ICD-9 understanding.
Receptionist; answering phones, open and closing duties; insurance verification; ICD-10 codes; glasses and contacts dispense; insurance claims; cash consolidation; taking payment; creating files in EMR (crystal) system; ordering glasses and contacts; other random duties assigned.
Receptionist; answering multi-line phone; file consolidation; cleaning duties; kennel help; dispensing medication.
Receptionist; checking patients in and out for appointments; assisting patients with fixing glasses; scheduling; consolidating patient files; billing; cleaning; answering phones; pre-testing patients before seen by doctors; helping in other tasks.
Check patients in and out for appointments; assist patients in setting, canceling and changing appointments; verifying vision and medical insurance/coding; answering phones; consolidating patients files; billing; other basic admin duties.
Rotating salon and receptionist; product sales and demo; hairstylist, color, cutting, etc; cash handling.