Ashley Eckenrode
Saint Benedict,PA
Summary
Personable and resilient with strong aptitude for managing high-stress situations and providing support. Well-versed in mental health principles and crisis intervention techniques, including de-escalation and active listening. Aims to provide immediate relief and support to those in distress, contributing to better mental health outcomes.
Overview
1
1
year of professional experience
Work History
Crisis Intervention Specialist
Center for Community Resources
01.2025 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Member of on-call emergency response team for crisis intervention within facility.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Improved overall team efficiency through regular training sessions and process improvements.
Mental Health Worker/PCT
UPMC Altoona
02.2024 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Implemented crisis intervention plans to support client safety.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
Education
Bachelor of Science - Psychology
University of Pittsburgh At Johnstown
Johnstown, PA12-2023
Skills
- Risk evaluation
- Professional boundaries
- Verbal de-escalation
- Substance abuse awareness
- Behavioral management
- Nonviolent communication
- Client confidentiality
- Crisis assessment
- Suicide prevention
- Interpersonal relationships
- Self-care practices
- Empathy display
Timeline
Crisis Intervention Specialist
Center for Community Resources
01.2025 - Current
Mental Health Worker/PCT
UPMC Altoona
02.2024 - Current
Bachelor of Science - Psychology
University of Pittsburgh At Johnstown
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