ASHLEY E. DILLARD
Palmer,AK
Summary
Dynamic and compassionate healthcare leader with over 16 years of progressive experience in outpatient and community health settings, including extensive clinic management and nursing leadership. Proven track record in driving operational efficiency, improving care delivery through data-driven strategies, and leading high-performing interdisciplinary teams within integrated care models. Skilled in budget oversight, staff development, regulatory compliance, and implementing strategic initiatives such as competency-based career ladders and quality improvement programs. Known for fostering a culture of accountability, collaboration, and patient-centered excellence. Seeking a leadership opportunity where I can contribute to advancing organizational goals, improving health outcomes, and supporting innovation in care delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Manager
Anchorage Neighborhood Health Center
09.2024 - Current
- Direct the day-to-day operations of a high-volume, integrated primary care clinic, ensuring the consistent delivery of safe, efficient, and patient-focused care in compliance with regulatory and organizational standards.
- Provide strategic leadership to a 40-member multidisciplinary team by managing recruitment, onboarding, professional development, and performance evaluations, while cultivating a collaborative, high-accountability culture.
- Develop and manage clinic budgets and staffing models, balancing financial stewardship with service access goals; monitor expenses and resource allocation to support clinic productivity and fiscal responsibility.
- Implement and maintain key performance metrics to evaluate clinical workflows, patient throughput, and staff performance, using data-driven insights to drive continuous quality improvement.
- Spearheaded the design and rollout of a structured Medical Assistant Career Ladder and Competency-Based Development Program, enhancing retention, skill advancement, and role clarity for clinical support staff.
- Oversee ongoing MA training aligned with standardized competencies in areas such as immunizations, EHR documentation, vital signs, and patient education, ensuring clinical quality and staff readiness.
- Collaborate cross-functionally with Nursing, Pharmacy, Dental, Lab, and Patient Support Services to streamline operations, optimize interdisciplinary workflows, and support whole-person care delivery.
- Lead initiatives to improve accuracy in insurance verification, sliding fee scale documentation, and demographic data collection, directly impacting revenue cycle performance and compliance.
- Manage complex patient service issues, providing escalation support and resolution strategies that align with ANHC's values of respect, compassion, and service excellence.
- Represent the clinic in strategic planning, cross-departmental committees, and executive-level discussions, contributing to long-term organizational development and system-wide improvements.
Assistant Clinical Nurse Manager
Anchorage Neighborhood Health Center
07.2021 - 09.2024
- Direct day-to-day administrative and operational functions for the Nursing department, in collaboration with Director of Nursing.
- Provided guidance and leadership to over 25 Medical Assistants and 5 Nurses, in three departments.
- Collaborated with multidisciplinary team and leadership team to evaluate patient data and determine patient care plans.
- Evaluated nursing practices and processes and made changes.
- Administered medications, injections, and performed wound care for patients.
- Managed clinic registries such as Abnormal PAP registry and served as Perinatal Hepatitis B Prevention Program lead.
- Performed nurse education duties for all clinic staff members.
- Created staff schedules, approved PTO and sick leave, and approved and adjust timecards.
- Conducted interviews for Medical Assistants and Nurses.
- Performed performance plans and disciplinary actions as needed.
- Served as Interim Nursing Director.
- Served as Interim Employee Health and Infection Prevention Nurse.
Licensed Practical Nurse
Anchorage Neighborhood Health Center
04.2014 - 07.2021
- Selected to serve in a leadership capacity and functioned as the unofficial Clinic Manager, entrusted by senior leadership to oversee day-to-day clinical operations despite not holding the formal title.
- Served as Lead Nurse, coordinating care across diverse populations including Primary Care, Pediatrics, OB/GYN, Geriatrics, Hepatitis C, and HIV.
- Directed clinical staffing needs by creating and adjusting schedules, approving PTO and sick leave, and managing timecard approvals and corrections.
- Oversaw daily staff assignments and patient flow, ensuring adequate coverage and operational efficiency in a busy outpatient setting.
- Acted as the State Vaccine Program Coordinator, ensuring compliance with all program requirements, vaccine storage protocols, and reporting standards.
- Participated in multiple cross-functional committees to support the standardization of clinical workflows, quality initiatives, and policy improvements across the organization.
Licensed Practical Nurse
Alaska Urological Institute
10.2012 - 03.2014
- Trained new Medical Assistants and Nurses in proper techniques, care standards, operational procedures and safety protocols for the clinic.
- Scheduled Medical Assistant staff and delegated work assignments.
- Provided treatments to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered medications, injections, assisted and performed procedures with Urology providers.
- Educated patients and caregivers.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
Licensed Practical Nurse
Alpine Urology
12.2010 - 10.2012
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Provided treatments to patients and monitored responses while working with healthcare teams to adjust care plans.
- Performed catheterizations, bladder scans, bladder instillation of anticancer agents, I/Os.
- Administered medications and injections.
Medical Assistant
AK OB/GYN Care
12.2008 - 08.2009
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions, and prepared patients for physician examinations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus; LEEP, Endometrial Biopsy, Colposcopy, NSTs.
- Collected and documented patient medical information.
- Performed clerical duties, data entry, answering phones and filing.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT12-2024
Licensed Practical Nurse - Practical Nursing
AVTEC - Alaska's Institute of Technology
Anchorage, AK01.2007
Certified Nurse's Assistant -
AVTEC - Alaska's Institute of Technology
Anchorage, AK01.2006
High School Diploma - undefined
A.J. Dimond High School
Anchorage, AK01.2005
Skills
- Proven Leadership in Healthcare Operations: Over 5 years of progressive leadership experience managing primary care clinic operations, including staffing, scheduling, and interdisciplinary coordination
- Strategic Budgeting & Resource Management: Skilled in clinic-level budget development, FTE planning, and resource allocation to support organizational goals and optimize care delivery
- Talent Development & Workforce Planning: Designed and implemented a Medical Assistant Career Ladder and Competency Framework to support retention, career growth, and clinical excellence
- Performance & Quality Improvement: Experienced in using KPIs, audits, and PDSA cycles to drive data-informed decision-making, streamline workflows, and reduce revenue loss
- Regulatory & Compliance Expertise: Knowledgeable in healthcare regulations including HIPAA, HRSA, and Joint Commission standards; ensures clinic-wide adherence and documentation accuracy
- Patient-Centered Nursing Background: Registered Nurse delivering holistic and compassionate care; actively integrates clinical insight into operational planning and patient experience initiatives
- Strong Communication & Stakeholder Engagement: Adept in written and verbal communication across all organizational levels; leads meetings, presents data, and resolves escalated concerns with professionalism
- Interdisciplinary Collaboration: Builds strong partnerships across departments including Nursing, Pharmacy, Dental, Lab, and Finance to align workflows and enhance patient outcomes
- Technology Proficient: Proficient in Electronic Health Records systems including Intergy and Epic; skilled in Microsoft Office Suite and clinic reporting tools
- Certifications: BLS Certified (Current)
Affiliations
- Sigma Theta Tau international honor society of nursing (sigma) - alpha beta xi
- National Student Nurses' Association
Certification
BLS, current
Timeline
Clinic Manager
Anchorage Neighborhood Health Center
09.2024 - Current
Assistant Clinical Nurse Manager
Anchorage Neighborhood Health Center
07.2021 - 09.2024
Licensed Practical Nurse
Anchorage Neighborhood Health Center
04.2014 - 07.2021
Licensed Practical Nurse
Alaska Urological Institute
10.2012 - 03.2014
Licensed Practical Nurse
Alpine Urology
12.2010 - 10.2012
Medical Assistant
AK OB/GYN Care
12.2008 - 08.2009
High School Diploma - undefined
A.J. Dimond High School
Bachelor of Science - Nursing
Nightingale College
Licensed Practical Nurse - Practical Nursing
AVTEC - Alaska's Institute of Technology
Certified Nurse's Assistant -
AVTEC - Alaska's Institute of Technology
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