Ashley Edison Nash
Little Elm,TX
Summary
Results-oriented professional with robust background in product management and agile frameworks. Known for fostering team collaboration and driving projects to successful completion. Reliable in adapting to evolving requirements and prioritizing key deliverables, showcasing strong ability to manage stakeholder expectations.
Overview
18
18
years of professional experience
Work History
Product Owner/Operations Analyst
Associa
08.2019 - Current
- Implements process improvement projects to increase the efficiency and quality of our product.
- Assesses risks of projects and mitigate risks of projects deployed into the products of the service.
- Manage backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborate with development teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Develop comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Collaborate with cross-functional teams to develop high-quality products that met customer needs.
IT Service Manager
AmerisourceBergen
04.2017 - 08.2019
- Restructured the Pharmacy Services team to ensure business analysts were cross-trained and operated more efficiently
- Implemented a training curriculum for new business analysts that facilitated in the learning principles needed for the team
- Assessed and mitigated risks of projects deployed into the products of the service
- Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.
- Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
- Led cross-functional teams in executing complex infrastructure projects, resulting in improved network performance and security.
Business Analyst
UT Southwestern Information Resources
04.2016 - 04.2017
- Chaired the UT Southwestern Administrative Information Resources Social Committee
- Created business requirement documents for enhancement requests for the Conflict of Interest Department and Institutional Review Board
- Provided support for the eIRB, eCOI, and eOAE systems
- Implemented a role audit process for the Click team which improved compliance of system access
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Business Analyst
AmerisourceBergen Specialty Group
02.2014 - 04.2016
- Served as a member of AmerisourceBergen Specialty Group BA Lead Team
- Initiated the change management process to deploy maintenance fixes and scripts in the ScriptMed Production environment
- Completed testing and support QSO during major ScriptMed releases
- Worked with the business unit’s training team to provide guidance in new functionality on enhancements of ScriptMed, which assists in the development of new system release documentation
- Conducted training sessions for IT users on the ScriptMed application
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Training Specialist
US Bioservices
08.2013 - 02.2014
- Participated and conducted training during the onboarding of the US Bioservices Brooks location.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Benefit Verification Coordinator
US Bioservices
07.2012 - 08.2013
- Acted as the benefit verification subject matter expert for the implementation of a new pharmacy dispensing system
- Trained and supported members of the benefit verification team during the implementation of the pharmacy dispensing system
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Patient Care Supervisor
Walgreens Specialty Pharmacy
10.2010 - 03.2012
- Supervised and coordinated activities of workers engaged in customer service activities
- Increased staff retention rates with regular performance evaluations, constructive feedback, and professional development opportunities.
- Championed continuous improvement initiatives within the unit, fostering an environment where ideas were openly shared and evaluated for potential implementation.
- Implemented interdisciplinary rounds to foster open communication between healthcare professionals, resulting in improved decision-making for patient care management.
- Maintained high levels of compliance with regulatory standards and hospital policies through consistent monitoring and staff education efforts.
Quality Assurance Analyst
Walgreens Specialty Pharmacy
11.2009 - 10.2010
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Patient Care Representative
Walgreens Specialty Pharmacy-Formerly IVP Care Pharmacy
07.2008 - 11.2009
- Responsible for inbound and outbound calls
- Properly utilized all systems for maximum efficiencies
- Resolved patient's questions and concerns regarding prescriptions
- Spoke with third party partners for daily operational activities
- Handled patients in all disease states
Customer Service Representative
GameStop Corporate Office
02.2008 - 07.2008
- Provided information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Resolved customers' service or billing complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Referred unresolved customer grievances to designated departments for further investigation
Education
Masters - Health Services Management
Argosy University
12.2010
Bachelors - Science
Texas Woman's University
05.2008
Skills
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
Timeline
Product Owner/Operations Analyst
Associa
08.2019 - Current
IT Service Manager
AmerisourceBergen
04.2017 - 08.2019
Business Analyst
UT Southwestern Information Resources
04.2016 - 04.2017
Business Analyst
AmerisourceBergen Specialty Group
02.2014 - 04.2016
Training Specialist
US Bioservices
08.2013 - 02.2014
Benefit Verification Coordinator
US Bioservices
07.2012 - 08.2013
Patient Care Supervisor
Walgreens Specialty Pharmacy
10.2010 - 03.2012
Quality Assurance Analyst
Walgreens Specialty Pharmacy
11.2009 - 10.2010
Patient Care Representative
Walgreens Specialty Pharmacy-Formerly IVP Care Pharmacy
07.2008 - 11.2009
Customer Service Representative
GameStop Corporate Office
02.2008 - 07.2008
Bachelors - Science
Texas Woman's University
Masters - Health Services Management
Argosy University
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