Ashley Edwards
Humboldt
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
E-Commerce Clerk
Kroger
Jackson, TN
07.2025 - Current
- 20+ Hours/Week
- Managed processing of online grocery orders to ensure timely readiness for customer pick-up.
- Managed phone inquiries and efficiently directed customers to relevant departments.
- Managed item selection and grocery delivery processes to ensure timely service for customers checking in at the store.
- Resolved customer issues by providing timely assistance and support.
- Diagnosed and addressed technical issues impacting efficiency of grocery pick-up process.
- Collaborated with team members to address and resolve product-related concerns within the store.
- Facilitated communication among team members regarding customer volume and time deadlines.
- Implemented effective scheduling strategies to ensure customers received groceries within specified time frames.
- Trained new staff on operational procedures and customer service standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Medical Courier
D&M Logistics
Jackson, TN
11.2023 - 06.2025
- 32+ Hours/Week
- Transported medical specimens from various healthcare providers, adhering to route manifests for efficient service delivery to diagnostic companies.
- Executed timely pickups according to established schedules detailed in route manifests.
- - Ensuring each medical lab is placed in the proper temperature cooler after being picked up. Labs are typically separated into room temperature, refrigerated, or frozen containers.
- Implemented systematic separation of lab samples into corresponding bags, adhering to established protocols for lab type classification.
- Executed accurate completion of route manifest paperwork by documenting quantities of temperature-specific labs collected from each location.
- Executed timely delivery of medical lab supplies to designated facilities based on specified addresses.
- Managed communication with dispatch center to receive and log call-in pickups for daily scheduling.
- Documented total vehicle mileage and expenses incurred for each route operated.
- Responded promptly to urgent requests for driver assignments on immediate routes.
- Ensured compliance with safety regulations and best practices for handling sensitive materials.
- Trained new couriers on operational procedures and safety protocols.
Chiropractic Office Assistant
Joyner Chiropractic
Jackson, TN
05.2023 - 10.2023
- 36 Hours/Week
- - Verifying insurance coverage through software such as Availity, Trizetto, and Palmetto as well as calling insurance companies.
- Organized and maintained patient records in digital systems and physical files.
- Assisted in managing front desk responsibilities including checking patients in for appointments. Scheduled patient appointments based on treatment plans. Handled incoming and outgoing phone calls to patients.
- Logged patient visits, payments, and insurance transactions into Medisoft systems and maintained hardcopy files. Recorded details of patient interactions and financial exchanges for accurate tracking.
- Systematized patient documentation to ensure accurate and efficient retrieval of files.
- Transcribed handwritten examination notes into a formatted document for physician review and signature.
- Managed timely upkeep of exam and consultation rooms to support efficient patient flow.
Account Resolution Specialist
Apria Healthcare
11.2022 - 05.2023
- 40 Hours/Week
- Facilitated the exchange of essential documentation required for insurance coverage of medical equipment.
- Resolved holds on patient accounts to facilitate timely access to healthcare services.
- Executed phone communications with physicians and patients to ensure accurate documentation and address inquiries.
- Maintained current knowledge of medical insurance policies and procedures to support operational integrity.
- Documented all actions performed and interactions with customers.
Education
Bachelor of Science - Criminal Justice Major, Psychology Minor
Murray State University
08-2022
Skills
- Communication
- Prioritization
- Confidentiality
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Organizational skills
- Customer service
Timeline
E-Commerce Clerk
Kroger
07.2025 - Current
Medical Courier
D&M Logistics
11.2023 - 06.2025
Chiropractic Office Assistant
Joyner Chiropractic
05.2023 - 10.2023
Account Resolution Specialist
Apria Healthcare
11.2022 - 05.2023
Bachelor of Science - Criminal Justice Major, Psychology Minor
Murray State University