Donald Eggleston
Buffalo,NY
Summary
Highly effective Chief Operating Officer with 10 years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve growth objectives. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Everything Decorated
Southlake, TX
03.2014 - Current
- Directed the daily operations of multiple departments across the organization.
- Analyzed customer feedback data to identify trends in product satisfaction.
- Provided guidance and support for problem solving efforts.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Reviewed policies and procedures to ensure compliance with applicable regulations.
- Managed staff recruitment, training, and development processes.
- Developed and implemented strategies to increase operational efficiency.
- Negotiated contracts with vendors and suppliers for goods or services.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Analyzed financial data and identified areas of improvement for cost savings.
- Implemented process improvements to reduce waste and optimize workflow.
- Managed the cycle count process by conducting periodic physical counts of inventory items.
- Reported on inventory operations, stock levels and adjustments.
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures and goods used or issued.
- Prepared products for packaging and shipping according to company specifications.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packaged items with appropriate materials to prevent damage during shipping.
Police Officer
Euless Police Department
Euless, TX
10.2012 - 03.2014
- Prepared detailed reports on incidents and arrests made.
- Responded to emergency calls for service and provided assistance as needed.
- Patrolled assigned areas to detect and prevent criminal activity.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Provided security at public events such as parades, concerts, or sporting events.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Conducted traffic stops in accordance with departmental protocol.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Developed positive relationships with members of the community through outreach programs.
- Provided testimony in court when necessary concerning investigations conducted.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Directed traffic at high-volume special events for public safety and order.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Responded promptly to activated alarms for fires and burglaries.
- Pursued fleeing suspects on foot and in varying terrain.
- Maintained order during civil disturbances or protests.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
Plain Clothes Police Officer
New York City Police Department
New York, NY
06.2006 - 10.2012
- Provided security at public events such as parades, concerts, or sporting events.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Provided testimony in court when necessary concerning investigations conducted.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Directed traffic at high-volume special events for public safety and order.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Responded promptly to activated alarms for fires and burglaries.
- Maintained contact with confidential informants to obtain information about suspects.
- Continually updated knowledge base on current investigative techniques.
- Analyzed intelligence data to identify patterns in criminal activity.
- Researched various databases for relevant information related to a case.
- Developed and implemented covert operations to investigate criminal activities.
- Prepared affidavits used in obtaining arrest warrants from judges.
- Assisted with the execution of search warrants at locations suspected of harboring illegal activity or substances.
- Obtained statements from key individuals involved in an investigation.
- Created detailed reports on investigations for review by supervisors.
- Gathered evidence by conducting surveillance, interviews, and interrogations.
- Attended court hearings as required to provide testimony related to cases.
- Participated in physical arrests when necessary during undercover operations.
- Organized undercover operations to infiltrate gangs and other criminal organizations.
- Ensured compliance with federal laws and regulations governing undercover work.
- Testified under oath in administrative hearings and criminal court cases.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
Education
Associate of Science - Criminal Justice
Erie Community College
Buffalo, NY05-2005
Skills
- Operations Oversight
- Compliance Management
- Planning and Execution
- Business Analysis
- Operations Administration
- Strategic Planning & Problem Solving
- Process Improvement
- Marketing
- Operations Management
- Technology
- Production
- Human Resources Management
- Management
- Investigative Work
- Written & Verbal Communication
- MS Office Suite: Word, Excel, PowerPoint
Accomplishments
- Officer of the Month Euless PD 2013
- Responsible for over 100 arrests and involved in more then 200 arrests, which yielded a reduction in crime for local citizens
- Was a team member on a highly trained plain clothes street crime unit that specialized in Felony arrests, mainly dealing with the arrests of gang members and violent criminals.
Certification
- Recruit Training NYPD 2006
- Citywide and National Incident Management System Training NYPD 2006
- Homeland Security WMD Law Enforcement Training NYPD 2007-2010
- Intelligence Training NYPD 2009
- Chemical, Ordinance, Biological, and Radiological (COBRA) Trained
- Texas State Penal Law, TCOLE Certified
- Crises Intervention Trained
- Advanced Firearms Trained
- Active Shooter Trained
- Courtroom Testimony
- Emergency Vehicle Operator Course
- Advance defense Tactics Trained
- Riot Prevention
- CPR and First aid
- Taser Qualified
- Standard Field Sobriety Tests
Timeline
Chief Operating Officer
Everything Decorated
03.2014 - Current
Police Officer
Euless Police Department
10.2012 - 03.2014
Plain Clothes Police Officer
New York City Police Department
06.2006 - 10.2012
Associate of Science - Criminal Justice
Erie Community College
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