ASHLEY ELENA CASTANEDA
San Antonio,TX
Summary
Results-oriented professional with extensive experience in restaurant and office management, including notable achievements at Bourbon Street Seafood Kitchen. Proven track record of enhancing operational efficiency and customer satisfaction through staff management and menu development. Demonstrated proficiency in payroll administration and driving positive guest relations, resulting in significant improvements in customer engagement and cost control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Manager, Office Manager, Bartender and
Bourbon street Seafood Kitchen
San Antonio, TX
05.2019 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
Breakfast Chef
Marriot Hotel
San Antonio, TX
01.2013 - 08.2023
- Prepared a wide range of breakfast items such as omelets, pancakes, waffles, French toast, crepes and eggs.
- Managed the kitchen's inventory by ordering food supplies and ensuring quality of received products.
- Ensured compliance with health and safety regulations in all areas of kitchen operations.
- Set up buffets for special events including weddings, birthdays and corporate functions.
- Maintained cleanliness of work area throughout shift to ensure safe food preparation practices.
- Monitored stock levels of ingredients and other necessary items to ensure timely restocking when needed.
- Assisted in training new staff members on proper cooking techniques, recipes and menu items.
- Controlled waste by utilizing leftovers whenever possible while minimizing spoilage costs.
- Organized daily tasks efficiently to meet customer demands in a timely manner.
- Adhered to company policies and procedures related to kitchen operations.
- Followed instructions from head chef and manager for daily tasks, special orders or requests.
- Plated meals according to presentation guidelines established by restaurant management.
- Adjusted cooking times based on type of dish being prepared and number of orders placed.
- Checked temperature controls periodically during shifts to ensure optimal temperatures are maintained.
- Utilized effective cleaning and sanitation procedures and observed proper food handling to prevent illness and disease.
Restaurant Manager
SALSALITOS MEXICAN CANTINA
San Antonio, TX
08.2013 - 05.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
Carhop
Sonic
Fort Stockton, Texas
04.2009 - 08.2013
- Greeted and welcomed customers as they arrived at the drive-in window.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Followed all safety protocols when preparing food items including proper temperature control techniques.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
Education
Associate - Biology
NORTHWEST VISTA COLLEGE
San Antonio, TX10.2024
HIGH SCHOOL DIPLOMA -
FORT STOCKTON HIGH SCHOOL
01.2012
Skills
- Restaurant operations management
- Menu development
- Operations Management
- Staff Management
- Recruitment
- Customer Engagement
- Schedule Coordination
- Menu pricing
- Complaint resolution
- Food plating and presentation
- Customer-Oriented
- Food Service Background
- Stable work history
- Wine Knowledge
- Labor and food cost control
- Billing oversight
- Office Supply Management
- Telephone reception
- Administrative Support
- Payroll Administration
- Scheduling
- Spreadsheet development
- Bookkeeping
- Document Scanning
- Database entry
- Human Resources
- Word Processing
- Mail handling
- Business Administration
- Inventory Management
- Hospitality and accommodation
- Payroll
- Processing expenses
- Performance Improvement
- Scanning and copying
- File Organization
- Office Management
- Payroll and accounts payable and receivable
- Excel expertise
- Microsoft Office expertise
- Inbound phone call handling
- Beverage Preparation
- Mixology
- Suggestive Selling
- Menu Memorization
- Bar restocking
- Health codes compliance
- Anticipating guest needs
- Ordering bar supplies
- Liquor, beer, and wine knowledge
- Marketing and sales experience
- Customer service expertise
- Craft cocktail preparation
- Wine and liquor knowledge
- Salesmanship
- Recipe and menu memorization
- Identification verification
- Cash and credit transactions
- Bar operations management
- Engaging personality
- Cocktail list development
- New Hire Training
- Highly reliable
Certification
- TABC August 2016 to August 2026
- Food Handler Present
- CPR certified
- BLS certified
- Subsitute teacher certification
Affiliations
- Hiking
- Spending quality time with family
- Creating new craft drinks
- Working out
- Reading
- Singing
Accomplishments
- Employee of the month 5 times in a row
- Won Item promoting competitions
References
References available upon request.
Timeline
Restaurant Manager, Office Manager, Bartender and
Bourbon street Seafood Kitchen
05.2019 - Current
Restaurant Manager
SALSALITOS MEXICAN CANTINA
08.2013 - 05.2019
Breakfast Chef
Marriot Hotel
01.2013 - 08.2023
Carhop
Sonic
04.2009 - 08.2013
- TABC August 2016 to August 2026
- Food Handler Present
- CPR certified
- BLS certified
- Subsitute teacher certification
Associate - Biology
NORTHWEST VISTA COLLEGE
HIGH SCHOOL DIPLOMA -
FORT STOCKTON HIGH SCHOOL
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