High School Diploma -
Gwynn Park High School
Brandywine, MD2006
Ashley Ellerbe
Clinton,MD
Summary
Proven technician with a history at Heath Consultants, adept in installation and repair, and excelling in customer interaction. Leveraged mechanical knowledge and attention to detail to enhance team training and safety protocols, significantly improving operational efficiency. Skilled in multitasking and fostering relationships, consistently meeting high-volume demands. Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Education
Overview
20
20
years of professional experience
Work History
Technician
Heath Consultants
Washington, DC
10.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
City Carrier Assistant
USPS
Arlington, VA
08.2017 - 03.2021
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.
- Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
Order Selector
Nordstrom Warehouse
Upper Marlboro, MD
03.2014 - 09.2017
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Safely and securely loaded items to prevent damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise pallets to move in warehouse.
Security Officer
Atlas International
Maryland
06.2008 - 01.2011
- Monitored premises for suspicious activity and ensured safety protocols were followed.
- Conducted regular security patrols to deter criminal behavior and maintain a secure environment.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as necessary.
- Trained new security personnel on procedures, equipment usage, and emergency response protocols.
- Implemented access control measures to manage facility entry and enhance overall safety standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Maintenance Technician
Visions General Construction
Maryland
10.2006 - 01.2008
- Conducted routine inspections of equipment to identify and resolve maintenance issues.
- Performed preventive maintenance tasks on machinery, ensuring optimal performance and longevity.
- Diagnosed mechanical problems using specialized tools and systems for effective repairs.
- Collaborated with team members to develop improved maintenance procedures for increased efficiency.
- Implemented safety measures that enhanced workplace compliance and reduced incident rates significantly.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Power Tools and Equipment
Written/Verbal Communication
Installation and Repair
Mechanical Knowledge
Work Planning and Prioritization
Customer interaction
Heavy Lifting
Repair services
Workload Management
Routine Inspections
Team Training
Relationship Building
Safety Equipment
Tech-Savvy
Instrument Calibration
Timeline
Technician
Heath Consultants
10.2022 - Current
City Carrier Assistant
USPS
08.2017 - 03.2021
Order Selector
Nordstrom Warehouse
03.2014 - 09.2017
Security Officer
Atlas International
06.2008 - 01.2011
Maintenance Technician
Visions General Construction
10.2006 - 01.2008
High School Diploma -
Gwynn Park High School