Ashley Ellison
Tacoma,WA
Summary
Motivated Social Work Student with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Coordination Services
QCI Behavioral Health
05.2022 - Current
- Partnered with physicians, nurses, therapists, and psychiatrist to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed caseload of 40+ youth and adults to provide comprehensive, community-based care.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
Care Coordinator - Remote
View Point Health
10.2021 - 05.2022
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of re clients assessments and care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Administered assessments and developed goals based on specific disabilities and barriers.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Case Manager - Remote
Malinda Graham & Associates
05.2021 - 05.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed support services and fostered communication among social workers, therapist, and patients.
- Completed detailed charts to summarize interactions with clients and booked follow-up sessions.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and Video Chat.
- Managed a caseload of 38 children and adults to provide comprehensive, community-based care.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Medical Appointment Coordinator
MASS Communications
01.2021 - 05.2021
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Package Handler
FedEx
05.2020 - 09.2020
- Assembled, sealed and loaded packages into correct trucks.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Director
Kiddie Time Home Daycare, LLC.
07.2019 - 05.2020
- Attended approved training and continuing education courses to maintain certifications.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
Correctional Officer
Coastal State Prison
01.2019 - 07.2019
- Documented and recorded all inmate information including transfers, doctor visits, allowed visitors and situations of violence or other problem behavior.
- Resolved conflicts between inmates in order to avoid the use of violence.
- Supervised inmates during meals, showers and recreation to ensure safety of all persons in the vicinity.
- Communicated with other correctional officers to make them aware of any ongoing situations or suspected problems with inmates.
Master Cosmetologist
Jus Naturals Hair Salon
01.2015 - 07.2018
- Analyzed and utilized inventory needs to upsell certain products.
- Created email campaigns to attract new and old clients.
- Maintained office compliance and all incoming and outgoing paperwork, shipments, and packages.
- Supervise new hires until they feel comfortable to work independently.
- Created schedules for employees.
- Held meetings with employees weekly to discuss goals to be met.
- Helped bring in 50+ new clients each month through the development of new marketing techniques.
- Managed payroll reporting and timekeeping for the employees.
- Recruited and interviewed candidates to build the employee base, and ensured the candidates were of high quality.
- Held classes at high profile hair shows.
Retail Sales Associate Seasonal
American Eagle Outfitters
08.2013 - 01.2014
- Assisted marketing staff in creating and assembling visual displays and sales displays.
- Diagnosed and resolved problems based on customer information and needs.
- Greeted and directed customers.
- Accepted customer payments, and made change when necessary.
- Answered customers' questions on purchases, store policies, and store returns.
- Counted the cash in the register at the start and end of each shift.
- Encouraged customers to register for store rewards cards and promotions.
- Guided customer disputes toward positive resolution with listening and diplomacy skills.
Order Filler
Kohls Distribution Center
01.2013 - 08.2013
- Ensured equipment and all supplies were well maintained according to company standards.
- Completed a variety of department tasks with attention to detail to meet locations productivity and accuracy standards.
- Handled vendor disputes.
- Input data to complete various reports.
- Operated hand and power equipment.
- Effectively used hand held devices such as an RF scanner.
Order Filler
Pier 1 Imports Warehouse
01.2013 - 08.2013
- Acted as a liaison between team members and upper management to maintain effective communication.
- Provided reports and other information to supervisors and upper management, aiding in production improvement.
- Read work orders to accurately pick products for shipment.
- Used electronic devices such as RF scanners to process orders as well as order new items.
- Packaged items for shipment.
Account Manager
Rent N Roll
08.2009 - 08.2011
- Enhanced client satisfaction through open communication and quick issue resolution practices.
- Weekly and monthly goal achievements.
- Recognized as Account manager of the month for 5 consecutive months competing with other stores in the region.
- Obtained background checks through software programs for potential clients.
- Increased client retention by 60%.
- Assisted with promotional events.
Office Manager
Helping Hands Cleaning Service
11.2005 - 08.2009
- Created and maintained a staff training program that featured best practices for lead generation and customer retention.
- Coordinated and planned sales staff training programs, ensuring they were well prepared to succeed in their positions.
- Determined discount rates and profitability.
- Cleaned a variety of business establishments such as restaurants, hotels, and bars.
- Deep cleaned private residences and office buildings.
- Processed payments through cash register or credit card machine.
- Conducted interviews with potential new recruits.
- Led cleaning team and scheduled staff.
Security Forces
US Air Force
03.2004 - 11.2005
- Effectively communicated with other soldiers and commanding officers during high-stress situations.
- Inspected equipment before each combat exercise, ensuring safety of soldiers utilizing it.
- Managed operation of shift board, completed daily inspections and periodic tests to maintain its full operability.
- Upheld and enforced policies and standards to ensure safety on military base.
- Answered calls and respond to emergencies.
- Conducted security and surveillance.
- Enforced traffic laws and issue tickets.
- Performed arrests and read rights.
- Performed routine security checks.
- Performed interviews with witnesses.
- Cared for personnel in medical trauma situations as first-response to emergencies.
- Applied successful weapons tactics by overseeing fire operations and defense weapons.
Education
Master of Science - Social Work
Capella University
Minneapolis, MN12.2023
Bachelor of Social Work - Social Work
Campbellsville University
Campbellsville, KY08.2021
Associate of Science -
Fayetteville Technical Community College
Fayetteville, NC05.2017
Certificate - Cosmetology
Fayetteville Beauty College
Fayetteville, NC05.2015
Skills
- Microsoft Office (Word, Power Point, Excel, Outlook)
- Project Management
- Experience in CareLogic (GIRP notes)
- Decision-making
- Knowledge of social services
- Data entry
- Organized and detail-oriented
- Communication skills
- Case management
- Experience in ShareNote (BIRP notes)
- Treatment planning
- Needs assessment
- Customer Service
- Slack
- Google Suites
Certification
- First Aid/CPR Certified
- ServSafe
- Wraparound
- CANS/ANS
Timeline
Care Coordination Services
QCI Behavioral Health
05.2022 - Current
Care Coordinator - Remote
View Point Health
10.2021 - 05.2022
Case Manager - Remote
Malinda Graham & Associates
05.2021 - 05.2022
Medical Appointment Coordinator
MASS Communications
01.2021 - 05.2021
Package Handler
FedEx
05.2020 - 09.2020
Director
Kiddie Time Home Daycare, LLC.
07.2019 - 05.2020
Correctional Officer
Coastal State Prison
01.2019 - 07.2019
Master Cosmetologist
Jus Naturals Hair Salon
01.2015 - 07.2018
Retail Sales Associate Seasonal
American Eagle Outfitters
08.2013 - 01.2014
Order Filler
Kohls Distribution Center
01.2013 - 08.2013
Order Filler
Pier 1 Imports Warehouse
01.2013 - 08.2013
Account Manager
Rent N Roll
08.2009 - 08.2011
Office Manager
Helping Hands Cleaning Service
11.2005 - 08.2009
Security Forces
US Air Force
03.2004 - 11.2005
Master of Science - Social Work
Capella University
Bachelor of Social Work - Social Work
Campbellsville University
Associate of Science -
Fayetteville Technical Community College
Certificate - Cosmetology
Fayetteville Beauty College
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