Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Elsen

Olmitz

Summary

Dynamic professional with proven expertise in customer satisfaction and document management, honed at USPS and Casey's General Stores Inc. Excelled in enhancing office efficiency and fostering positive customer relations, leading to significant improvements in service delivery. Skilled in relationship building and prioritizing tasks, achieving notable customer retention and satisfaction rates.

Professional clerk with proven ability to streamline processes and enhance operational efficiency. Strong focus on team collaboration, ensuring smooth workflow and adaptability to changing demands. Skilled in document management, data entry, and customer service, combined with proactive approach to problem-solving and achieving results. Reliable and flexible, consistently meeting high standards in fast-paced environments.

Experienced with managing clerical functions and optimizing office processes. Utilizes strong organizational abilities to maintain workflow and support team objectives. Track record of effective communication and problem-solving in dynamic settings.

Overview

14
14
years of professional experience

Work History

Lead Clerk

USPS
04.2014 - Current
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Reviewed reports for accuracy before submission to upper management, ensuring data-driven decision-making processes were based on reliable information sources.
  • Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
  • Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
  • Processed orders and shipments for customers in a timely fashion, resulting in improved customer retention rates.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.

Assistant Manager

Caseys General Stores Inc
05.2011 - 12.2013
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Beloit High School
Beloit, KS
05.2008

Skills

  • Customer satisfaction
  • Relationship building
  • Filing systems
  • Document management
  • Prioritization
  • File maintenance
  • Processing mail

Timeline

Lead Clerk

USPS
04.2014 - Current

Assistant Manager

Caseys General Stores Inc
05.2011 - 12.2013

Beloit High School
Ashley Elsen