Ashley Ence
North Las Vegas,NV
Summary
Personable Medical Assistant bringing 4+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Innovative Womens Care
09.2023 - Current
- Assists physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to Physicians in performing minor surgical procedures such as Biote pellet insertion, EMB/Endosee, Colposcopies, cryotherapy and IUD insertions.
- Completes and fax referrals
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responds to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Developed and implemented FMLA processes to ensure compliance with federal and state regulations.
- Registers new patients into practice management software program accurately entering demographic information.
- Schedules appointments for patients via phone and in person.
- Supported administrative staff by processing payments.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Order IUD's and Nexplanon's through patients insurance and MYIUDsupply.com.
- Open the office daily and ensure everything is ready and in place for the patients scheduled that day.
- NST experience
Medical Assistant
Premier Physicians Weightloss And Wellness
01.2023 - 08.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, medication questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Administered injections, medications and treatments as directed by the physician.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Dispense prescriptions and entered information into MDScripts
- Phlebotomy
- Sanitized, restocked, and organized exam rooms and medical equipment
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Registered Medical Assistant
WHASN City Center, Aliante And Providence
02.2020 - 01.2023
- Worked under the direction of 7 providers
- Assists with procedures such as IUD removal/insertions, Colposcopies, EMBs, PAP Smears, and
- Cultures
- Greets, room, and vital patients (manual)
- Worked through Covid-19
- Connects pregnant patients onto NST machines for monitoring
- Order blood work, pathology, pap smears, cultures and Covid tests through E Clinical EHR
- Performed patient assessments, including vital signs and medical history documentation.
- Turn around rooms in timely manner
- Excellent customer service
- Processed prescription refills in accordance with established protocols.
- Collected specimens for laboratory testing according to accepted standards
- Performs injections such as Depo Povera, Rocephin, Rhogam, Methotrexate, Zofran, kenalog, and Influenza
- Covid testing
- HIPAA training
- Urgent care experience
- Relays information to Southern Nevada Health District
- Referrals to High Risk Pregnancy Center and Desert Perinatal
- Trained MA students
- Closes office nightly
- Oriented and trained new staff on proper procedures and policies.
- Calls in prescriptions for patients
- Calls patients with results and answers their questions
- Calls labs such as Quest, Labcorp, Aurora, and CPL to obtains test results
- Schedule inductions and cesarean sections
- CPT and ICD codes
- Knowledge in Women's health
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared and administered medications to alleviate patient symptoms.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Fulfillment Clerk
Macys Fullfillment Center
11.2019 - 01.2020
- Packing, shipping, customer service, online orders, picking merchandise.
- Assisting customers on the floor
Registered Medical Assistant (Extern)
WOMEN'S HEALTH ASSOCIATES OF SOUTHERN
01.2019 - 01.2019
- Completed 180-hour externship in busy OB/GYN office (300+ patients daily) which included:
- Worked under direction of 5 providers
- Greeted and roomed patients; obtained chief complaints and medical history for new patients
- Performed manual and machine vitals
- Entered patient data into EHR (Greenway) technology system.
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
Education
RMA - Medical Assisting
Northwest Career College - Las Vegas Valley
10.2019
GED -
Adult Education
04.2012
Skills
- Chief Complaints / Medical History
- Scheduling Patients
- Injections
- Medical Terminology
- Phlebotomy
- EKG
- Laboratory Testing
- HIPAA/OSHA Training
- NST experience
- Office Medical Procedures
- Team Player/People Person
- Excellent Customer Service
- Manuel Vital Signs
- Medical Office Experience
- Triage
- Medical Records
- E-clinical works, Athena and Greenway EHR
- Direct Patient Care
- First Aid
- OB/GYN Procedures
- Specimen Collection
- Medications Familiarity
- Vital Sign Monitoring
- Front Office Experience
Certification
Registered Medical Assistant (RMA)
CPR/BLS/AED
Lab license
Timeline
Medical Assistant
Innovative Womens Care
09.2023 - Current
Medical Assistant
Premier Physicians Weightloss And Wellness
01.2023 - 08.2023
Registered Medical Assistant
WHASN City Center, Aliante And Providence
02.2020 - 01.2023
Fulfillment Clerk
Macys Fullfillment Center
11.2019 - 01.2020
Registered Medical Assistant (Extern)
WOMEN'S HEALTH ASSOCIATES OF SOUTHERN
01.2019 - 01.2019
RMA - Medical Assisting
Northwest Career College - Las Vegas Valley
GED -
Adult Education
Registered Medical Assistant (RMA)
CPR/BLS/AED
Lab license
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