Ashley Endres
Seattle,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Daniels Broiler
11.2017 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Silver Dollar Casino
02.2019 - 05.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess/Cashier/Server
Buca Di Beppo
05.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Zaika
05.2022 - 05.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Penn Foster Career School
Scranton, PA06.2027
Massage Therapy License - Massage Therapy
Cortiva Institute - Brian Utting School of Massage
Seattle, WA05.2014
High School Diploma -
Mt Rainier High School
DesMoines, WA06.2010
Skills
- Cash Register Systems
- Time Management Skills
- Product Knowledge
- Quality Control
- Order Accuracy
- Safe Food Handling
- High-Volume Dining
- To-Go Order Preparation
Certification
CPR
Timeline
Server
Zaika
05.2022 - 05.2023
Hostess/Cashier/Server
Buca Di Beppo
05.2020 - 02.2022
Server
Silver Dollar Casino
02.2019 - 05.2020
Hostess
Daniels Broiler
11.2017 - 05.2021
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Penn Foster Career School
Massage Therapy License - Massage Therapy
Cortiva Institute - Brian Utting School of Massage
High School Diploma -
Mt Rainier High School
Similar Profiles
Jeffery DelpJeffery Delp
Pantry Line Cook at Daniels BroilerPantry Line Cook at Daniels Broiler
MARIANGELES RODRIGUEZMARIANGELES RODRIGUEZ
Litigation Legal Assistant at Daniels, Rodriguez, Berkeley, Daniels & Cruz PALitigation Legal Assistant at Daniels, Rodriguez, Berkeley, Daniels & Cruz PA
AZMI BIN MD ISAAZMI BIN MD ISA
Farm Manager at HUAT LAI BROILER BREEDERS SDN BHDFarm Manager at HUAT LAI BROILER BREEDERS SDN BHD