ASHLEY ENDRES
Seattle
Summary
Customer focused professional committed to creating a positive experience for every guest. Communicates clearly, handles issues quickly and professionally, and stays calm during busy shifts. Works well with team members to keep service running smoothly and ensure guests feel welcomed and taken care of from start to finish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative
D.I.D Construction
Burien
08.2025 - 02.2026
- Answered and directed incoming calls, enhancing customer experience through timely information.
- Managed incoming and outgoing mail, ensuring timely distribution.
- Maintained and organized physical and digital filing systems, facilitating quick access to project documents.
- Followed up with customers on project updates and appointments, ensuring clear communication and satisfaction.
- Tracked project schedules and deadlines, helping the team stay organized and on time across multiple jobs.
SERVER
Zaika
Seattle
05.2022 - 05.2023
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction and loyalty.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service, increasing customer referrals and walk-in business.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas, ensuring compliance with restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
HOSTESS/CASHIER/SERVER
Buca Di Beppo
Seattle
05.2020 - 02.2022
- Operated cash register for cash and credit card transactions, ensuring precise handling of funds.
- Greeted customers entering store and addressed needs to enhance customer experience.
- Built relationships with customers to encourage repeat business.
- Collaborated with shift manager to resolve issues and address customer concerns effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Organized and replenished merchandise on shelves to ensure product availability.
HOSTESS
Daniels Broiler
Seattle
11.2017 - 05.2021
- Greeted customers warmly upon arrival, maintaining a friendly presence to enhance overall dining experience.
- Managed reservations and to-go orders by phone, addressing customer inquiries and providing accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers, food runners, and bussers in keeping the dining area prepared and welcoming for all guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
SERVER
Silver Dollar Casino
SeaTac
02.2019 - 05.2020
- Delivered food and beverages promptly, ensuring customer satisfaction through attentive service.
- Built strong rapport with regular customers to enhance their dining experience.
- Coordinated with kitchen staff to ensure timely delivery of customer meals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Penn Foster Career School
Scranton, PA06-2027
Massage Therapy License - Massage Therapy
Cortiva Institute - Brian Utting School of Massage
Seattle, WA05-2014
High School Diploma -
Mt Rainier High School
DesMoines, WA06-2010
Skills
- Office Management
- Team collaboration
- Data Entry
- Scheduling appointments
- Project Coordination
- Customer service management
- Client communication management
- Order Accuracy
- Quality Control
- Financial Reporting
- Research Skills
- Time management
- Time management
- Product Knowledge
- Scheduling appointments
Certification
CPR
Locations
- Seattle, Seattle, WA
- Burien, Burien, WA
- Scranton, Scranton, PA
- Des Moines, Des Moines, WA
Permits
- Food Handlers
- MAST
Timeline
Administrative
D.I.D Construction
08.2025 - 02.2026
SERVER
Zaika
05.2022 - 05.2023
HOSTESS/CASHIER/SERVER
Buca Di Beppo
05.2020 - 02.2022
SERVER
Silver Dollar Casino
02.2019 - 05.2020
HOSTESS
Daniels Broiler
11.2017 - 05.2021
Associate of Science - Veterinary Medicine (Pre-Veterinarian)
Penn Foster Career School
Massage Therapy License - Massage Therapy
Cortiva Institute - Brian Utting School of Massage
High School Diploma -
Mt Rainier High School