Ashley Endy
Redding,CA
Summary
Seasoned Auto Claims Adjuster with a 6-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Auto Damage Adjuster
GEICO, Government Employees Insurance
04.2019 - Current
- Provided excellent customer service throughout claims process
- Proved successful working within tight deadlines and a fast-paced environment.
- Successfully negotiated settlements with claimants and insurers.
- Skilled at working independently and collaboratively in a team environment.
- Documented all findings in concise reports.
- Created detailed assessments of damages to property and vehicles.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Issued payouts to claimants.
Claims Representative
GEICO, Government Employees Insurance
01.2018 - 04.2019
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
Assistant Manager
Journeys Shoes
09.2017 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Floor Supervisor
Vans Shoes
01.2017 - 09.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Shasta College
Redding, CASkills
- Claims Handling
- Policy Interpretation
- Multi-Line Phone System
- Damage Assessment
- Insurance Regulations Knowledge
- Auto Damage Appraisal
- Appointment Scheduling
- Customer Service Expertise
- Repair Cost Estimation
- Claims Investigation
- Claims Process Explanation
Accomplishments
- Achieved Rookie of the Year award by completing the year with excellent rankings in all categories with accuracy and efficiency.
Timeline
Auto Damage Adjuster
GEICO, Government Employees Insurance
04.2019 - Current
Claims Representative
GEICO, Government Employees Insurance
01.2018 - 04.2019
Assistant Manager
Journeys Shoes
09.2017 - 01.2018
Floor Supervisor
Vans Shoes
01.2017 - 09.2017
High School Diploma -
Shasta College