Ashley English
Detroit,MI
Summary
Multifaceted, passionate and highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm detailed oriented and a great communicator, who loves to help people.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Coach
VISTA MARIA
Dearborn Heights, MI
06.2022 - 12.2023
- Knowledge of adverse childhood experiences and traumas and how they effect the body and brain/mind.
- Worked with youth experiencing autism, all types of trauma, drug addiction, bipolar disorder, bipolar depression and schizophrenia
- Provided care, support and encouragement when youth was in need
- Completed necessary client document like Incident reports, intake information and daily progress charts.
- Demonstrated safe, appropriate boundaries to vulnerable youth and knowledge of interventions and how to interact in culturally diverse environments
- Conducted and participated in Group Sessions
- Assisted/taught youth about chores, hygiene, cooking and cleaning
- Verbally de-escalated by using non-harmful techniques
- Transported youth to appointments, outing's, school and emergency visits
- Emergency mandates
- 15-20 minute intervals of checking security checks for facility and youth
- Implemented behavior treatment plans and completed observation reports
- Computer skills, tutoring, CPI trained.
Direct Care Worker/Care Giver
Independent Community Care
Livonia, MI
01.2022 - 08.2022
- Worked with challenged and or disabled children and adults
- Housekeeping (laundry, dishes, etc)
- Assisted with hygiene, academic activities/physical Activities
- Prepared & served meals
- Grocery Shopping
- Monitoring
- Case/Client documents
- Scheduled & escorted clients to doctors appointments
- Personal errands for clients.
Operator
Barton Malow Company/ Operating Engineers OE34
Southfield, MI
02.2019 - 05.2021
- Oiler
- Loader
- Rough terrain forklift
- Broom machine
- Skid Steer
- Water truck
- End Dump
- Some excavator experience.
Youth Advocate
Spectrum Child & Family Services
Detroit, MI
06.2017 - 01.2019
- Worked with youth experiencing autism, all types of trauma, drug addiction, bipolar disorder, bipolar depression and schizophrenia
- Completed residents Case Documents when needed
- Answered and made phone calls, completed Incident reports and observation reports
- Prepare & served Meals
- Coordinated activities
- Transported youth to school, appointments, day outings and emergency visits
- Tutoring
- De-escalation
- Assisted and taught youth about chores, hygiene, cooking, cleaning
- CPI Trained.
Customer Service Advisor
Concentrix
Warren, MI
09.2016 - 12.2017
- Sales, advertising, account consolidation, and case and claims management
- Handled security standards specifically pertaining to Customer Proprietary Network Information/Payment Card Industry
- Conducted inbound General Motors customer calls, responsible for educating members in all aspects of product specifications
- Assisted members with vehicle navigation, malfunctions, and troubleshooting.
Waitress- Manager
The White House
Detroit, MI
08.2014 - 08.2016
- Trained staff as well as handled customer concerns and complaints
- Ensured ultimate customer satisfaction
- Followed cash procedures and inventory
- Stock service areas, answer phone calls and event booking.
Education
Bachelor's - Psychology
Wayne State University
MI07-2025
Associates - Liberal Arts in Psychology
Wayne County Community College
MI05-2018
Skills
- Teaching/Tutoring
- Organizational skills
- Help desk
- Communication
- Human Services
- Youth Work
- Creativity
- Tutoring
- Customer service
- Cash handling
- Childcare
- Social work
- Cash register
- Driving
- Cooking
- Construction
- Forklift
- HIPAA
- Experience with children
- Working with people with disabilities
- Applied behavior analysis
- Working with people with autism
- Communication skills
- Writing skills
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Effective Communication
- Student Monitoring
- Creativity and Innovation
- Emergency Response
- Positive Reinforcement
- Event Scheduling
- Staff Development
- Strategic Planning
- Performance Analysis
- Role Modeling
- Safety awareness
- First aid and safety
- Game plays
- Equipment management
- Verbal and written communication
- Child Development
- Safety Protocols
- Nutritional Education
- Performance Improvements
- Proficient in [Software]
- Facility Maintenance
Certification
First Aid Certification
Human Trafficking
HIPPA
Transition to Independence Process
Personal Information
Willing To Relocate: Anywhere
Timeline
Youth Coach
VISTA MARIA
06.2022 - 12.2023
Direct Care Worker/Care Giver
Independent Community Care
01.2022 - 08.2022
Operator
Barton Malow Company/ Operating Engineers OE34
02.2019 - 05.2021
Youth Advocate
Spectrum Child & Family Services
06.2017 - 01.2019
Customer Service Advisor
Concentrix
09.2016 - 12.2017
Waitress- Manager
The White House
08.2014 - 08.2016
Bachelor's - Psychology
Wayne State University
Associates - Liberal Arts in Psychology
Wayne County Community College
First Aid Certification
Human Trafficking
HIPPA
Transition to Independence Process
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