Ashley Engstrom
Hitchcock,TX
Summary
Dynamic financial professional with 16 years of experience, recognized for a strong work ethic and adaptability in fast-paced environments. Proven ability to tackle new challenges and excel in both independent and collaborative settings. Exceptional interpersonal skills enhance team cohesion and align with organizational culture and values. Seeking to leverage expertise to contribute to innovative financial solutions within a company.
Overview
17
17
years of professional experience
Work History
Personal Banking Officer
Frost Bank
Galveston, TX
07.2008 - Current
- Ensure customers are informed of bank services and policies. Counsel customers regarding their financial needs and services requested, recognize transactions, and educate clients on service and digital channels to assist with self-service.
- Attend assigned training sessions to stay current on new operational procedures.
- Provide financial services while meeting performance standards, identifying customers' financial needs, identifying opportunities to refer business to other lines of business, and partnering with the loan and home equity officers, along with financial advisors, to provide clients with optimal financial solutions.
- Interview customers to obtain information needed for opening accounts or renting safe deposit boxes, while entering into the banking system, and filing related forms and other documents.
- Execute wire transfers of funds in compliance with banking best practices.
- Utilize all opportunities to discuss personal financing through telephone conversations, as well as in person.
- Provides telephone customer service through outbound call campaigns and cold calling for potential loan needs, rate changes, and the general well-being of clients, consistently meeting call goals. Identifying and resolving customer issues and questions while handling both inbound and outbound customer communications.
- Issue safety deposit boxes and initial keys to customers, admit customers to vaults, and coordinate safety deposit box services.
- Mentoring personal bankers and colleagues with any banking questions or scenarios they would like to be more knowledgeable about. Complete the orientation of new employees in overall banking center procedures. Performs cross-training as necessary.
- Maintains good working relationships with banking center personnel. Assistance is provided as needed.
- Lead and oversee banking center activities in the absence of the Banking Manager.
- Ensure weekly, monthly, and quarterly audit requirements are met, and logs are completed correctly.
- Ensure that adequate branch supplies, forms, and equipment are ordered through Accusource/Staples Advantage, and are available for personnel.
- Answer questions and advise customers regarding loans and transactions.
- Deliver excellent customer service by identifying needs, and recommending custom solutions.
- Record applications for loans and credit, loan information, and disbursements of funds.
- Perform quality control checks on loan packages before submission to underwriters.
- Prepare and type loan applications, closing documents, or legal documents using computers.
- Notarize the signatures of the parties involved in the loan transaction.
- Review final documents for accuracy before disbursing funds at closing.
Education
Associate of Arts - Liberal Arts And General Studies
Galveston College
Galveston, TX05-2024
Graduate - General Studies
Ball High School
01.2006
Skills
Proficient
Cloud chords-SSO, CardWizard Administrator, Salesforce, Workday, Trips WebOD, IBSS Tool, Microsoft Teams, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Internet Explorer, Acrobat Reader, Benefit Solver, Doc Express, CICS-Extra! For Windows, Links/Client Sales and Service, Lotus Notes on Workspace, Citrix Client Engine, Vantiv Direct and ACI – Checkcard fraud/cancellation, Titan and Coldview for paper items and reject journal, Cardwiz - Giftcard load/order, Accusource/Staples Advantage - supplies for branch, and Ceridian - time and attendance, and Workday
Accomplishments
- Circle of Excellence 2018
- Circle of Excellence 2023
- Circle of Excellence 2024
Timeline
Personal Banking Officer
Frost Bank
07.2008 - Current
Associate of Arts - Liberal Arts And General Studies
Galveston College
Graduate - General Studies
Ball High School