Summary
Overview
Work History
Education
Skills
SUMMARY OF EXPERIENCE
Timeline
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ASHLEY ENMARK

Indianapolis,IN

Summary

Dynamic individual with proven experience in claims, sales, underwriting and retention with a talent for navigating challenges. Bring problem-solving skills geared toward best results while passionately encouraging creative input. Known for adaptability, integrity, and compassion. Committed to making meaningful contributions and advancing organizational goals.

Overview

29
29
years of professional experience

Work History

Insurance Specialist

GEICO
07.2018 - Current
  • Maintained a high level of industry expertise through continuous professional development courses and certifications.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
  • Proactively addressed potential risks by conducting thorough reviews of policies for coverage gaps.
  • Increased sales revenue with persuasive presentations of insurance products tailored to policyholders' needs.

Customer Service Rep

Lids/BSN Sports
12.2015 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Account Coordinator

Collective Alternative
06.2015 - 01.2016
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Coordinated meetings, calls, and presentations for a 9-person account management team.

Administrative Assistant

Act1/Office Team
06.1996 - 12.2015
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Mediator

VORP
12.2013 - 04.2015
  • Built trust and rapport with disputing parties, enabling productive dialogue and effective problemsolving.

Data Transcriber

IRS
01.2007 - 04.2012
  • Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.
  • Reduced errors in transcribed data by conducting thorough quality control checks before submission.

Education

Bachelor of Criminology & Restorative Justice - Criminology

Fresno Pacific University
Fresno, CA
12-2015

Skills

  • Nav, Atlas, Edge, Salesforce
  • Proofreading/Editing
  • Case Briefs
  • Scheduling, Time-keeping
  • Database Admin
  • Discretion, Empathy
  • Organization
  • Compliance, Security Protocols

SUMMARY OF EXPERIENCE

  • Over 25 years providing exceptional Customer Service and administrative support
  • Effective communicator for potential and existing customers; able to project employer’s values and dedication to clients and associates
  • Self-motivated, dependable and goal-oriented; driven by ethics and integrity
  • Easily transition within fast paced environment; able to maintain performance expectations
  • Invoicing and collections; negotiate receivables; calculate and adjust discounts
  • Collect and examine relevant data; provide best possible resolutions
  • Train and evaluate employees according to policy, procedures; promote new concepts; provide support to management and teams
  • Answer multi-line telephone; create documents; prepare agendas, reports; maintain database

Timeline

Insurance Specialist

GEICO
07.2018 - Current

Customer Service Rep

Lids/BSN Sports
12.2015 - 05.2018

Account Coordinator

Collective Alternative
06.2015 - 01.2016

Mediator

VORP
12.2013 - 04.2015

Data Transcriber

IRS
01.2007 - 04.2012

Administrative Assistant

Act1/Office Team
06.1996 - 12.2015

Bachelor of Criminology & Restorative Justice - Criminology

Fresno Pacific University