Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Enneking

Cincinnati,OH

Summary

Results-oriented National Account Manager with extensive experience in expanding territories and fostering customer loyalty. Proven track record in managing full sales cycles for national key accounts, leveraging strong planning, problem-solving, and project management skills to achieve exceptional growth at DMG and Health Carousel.

Overview

8
8
years of professional experience

Work History

National Sales Account Executive/ Project Management

Divisions Maintenance Group
06.2024 - 04.2025
  • Drove business growth by prospecting and acquiring new clients, consistently exceeding sales targets, and expanding market share.
  • Managed a personal book of business, ensuring client satisfaction through ongoing engagement and service delivery.
  • Built and nurtured strong client and provider relationships, positioning DMG as a trusted partner in multi-site facility maintenance.
  • Utilized inside sales strategies, proactive outreach, and follow-ups to generate new business opportunities.
  • Collaborated with internal teams to implement seamless services, and exceed client goals.
  • Leveraged DSR and Power BI data to inform sales strategies, enhance customer retention, and achieve revenue targets.
  • Prepared and delivered impactful sales presentations, negotiated contracts, and maintained accurate records via Salesforce.
  • Coordinated cross-functional teams to align with business objectives and improve service delivery.
  • Oversaw client operations and ensured service quality, implementing process improvements to optimize delivery and meet client needs.
  • Drove outbound cold calling and inside sales efforts, with KPIs tied to customer contacts and bookings.
  • Implemented creative solutions to complex problems encountered during the course of daily work.
  • Provided technical support to customers regarding product features and functionality.
  • Generated weekly reports detailing progress towards established sales targets.
  • Ensured compliance with company policies related to sales activities.
  • Prepared presentations for potential clients demonstrating the value of products or services offered.
  • Established metrics to track performance against goals and objectives.
  • Managed a portfolio of accounts ensuring timely delivery of services or products.
  • Boosted profit opportunities, generating new accounts and successfully managing existing customer base to meet advertising needs.
  • Identified new customer segments for business development.
  • Researched competitive offerings and pricing structures.
  • Coached junior members of the team on best practices related to sales processes.
  • Cultivated relationships with existing customers to ensure satisfaction and loyalty.
  • Developed and implemented strategies to increase sales volume and market share.
  • Maintained accurate records of all sales activities within CRM system.
  • Collaborated with internal teams including marketing, finance, operations, and engineering on projects impacting sales growth.
  • Analyzed customer data to identify trends in purchasing behavior.
  • Responded promptly to customer inquiries about product availability or pricing options.
  • Monitored industry trends to develop strategies that capitalize on emerging opportunities.
  • Developed proposals outlining terms of sale that meet customer needs while maximizing revenue potential.
  • Negotiated contracts with key accounts, vendors, and suppliers.
  • Increased sales by growing territory and market share through effective cross-selling tactics.
  • Re-engaged lapsed accounts to establish relationships and promote products.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Strategic National Account Manager / Customer Success Manager

Health Carousel
01.2022 - 06.2024
  • Increased client portfolio by 20% through proactive outreach, relationship building, and customized service offerings.
  • Managed client relationships, identified staffing needs, conducted business reviews, and drove a 15% increase in client retention.
  • Utilized Health Carousel's database to source, screen, and present qualified healthcare professionals, successfully negotiating high-value placements.
  • Led contract negotiations, ensuring compliance, and maintaining strong client relationships throughout assignments.
  • Facilitated smooth onboarding for healthcare professionals, providing ongoing support during assignments.
  • Tracked key performance metrics, including fill rates and client satisfaction, generating insights to improve service delivery.
  • Leveraged market analysis to forecast trends and ensure industry compliance, positioning the company to meet future client demands.
  • Spearheaded cross-functional teams to enhance service delivery and improve client satisfaction.
  • Source and prospect nursing and allied professionals for dialysis, pediatric, and psych clinics, wards, and units.
  • Full circle cycle sales, account development, and managing.
  • Maintained accurate records of sales activities including customer contacts, meetings, presentations.
  • Coordinated cross-functional teams to ensure successful execution of account strategies.
  • Analyzed customer data to identify trends and develop solutions for increasing revenue growth.
  • Developed and implemented strategic plans to grow national accounts.
  • Connected with current clients to assess satisfaction, determine needs, and offer additional healthcare solutions.
  • Monitored trends in customer industries and marketplaces to shape sales methods.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Managed customer inquiries and complaints in a professional manner.
  • Maintained up-to-date knowledge of industry trends related to customer success management.
  • Created and implemented customer loyalty programs to reward and retain top clients.
  • Managed and maintained a portfolio of key accounts, fostering long-term relationships.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Logistic Coordinator/ Dispatcher

Legion Logistics
06.2021 - 11.2021
  • Streamlined logistics operations by introducing digital tools for real-time tracking, improving delivery accuracy and team productivity
  • Coordinated delivery schedules and resolved issues to ensure on-time deliveries and efficient use of resources, reducing operational costs by 10%
  • Developed and enforced dispatch protocols, increasing operational efficiency and minimizing delays
  • Implemented automated scheduling systems, reducing manual errors and enhancing dispatch accuracy
  • Collaborated with cross-functional teams to troubleshoot and resolve logistical issues, improving service quality and operational collaboration

Administrative Assistant/ Reception

ATA College
12.2017 - 06.2021
  • Guided prospective students through the admissions process, achieving a 97% compliance rate in record-keeping and improving the student onboarding experience
  • Maintained accurate student records in Compass software, proactively auditing data to ensure accuracy and compliance
  • Increased student engagement by 20% through the organization of campus events and initiatives that fostered a vibrant campus culture
  • Streamlined administrative workflows, reducing document retrieval time and enhancing overall operational efficiency
  • Trained and supported new administrative staff, boosting team productivity and communication across departments

Visitor Service Assistant (SICU)

UC Health University Hospital
02.2017 - 08.2017
  • Provided emotional support and a welcoming environment for visitors to the SICU, contributing to an improved visitor experience
  • Managed visitor parking and guided them through the hospital, ensuring a smooth and efficient check-in process
  • Enhanced CRM data accuracy, supporting the hospital's administrative team with reliable patient records and streamlined workflows
  • Trained new staff on visitor protocols, improving team performance and ensuring consistency in service delivery

Education

ATA College
06.2021

Skills

  • B2B sales
  • CRM Systems (Salesforce, SharePoint)
  • Strategic planning
  • Negotiation
  • Customer service
  • Operational efficiency
  • Process Improvement
  • Negotiation skills
  • Cold calling
  • Facility Management
  • Account Management
  • Client retention and engagement
  • Market Research and Forecasting
  • Project Management
  • Strategic Sales and Support
  • Data Analysis
  • Team collaboration
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Client relations
  • Conflict management
  • Client Portfolio Management
  • Performance assessment
  • Prospecting skills
  • Sales strategy
  • Contract negotiation
  • Client relationship management
  • Market analysis
  • Sales presentations
  • Customer retention
  • CRM management
  • Cross-functional collaboration
  • Problem solving
  • Communication skills
  • Pipeline management
  • Sales reporting
  • Competitive analysis
  • Negotiation expertise
  • Territory management
  • Cold calling expertise
  • Revenue generation
  • Account development
  • Business development
  • Goal oriented
  • Contract management

References

  • Nick Amorini, Associate Director of Account Managers, Health Carousel, 513-310-9392
  • Evan Williams, Manager of Account Management, Health Carousel, 937-308-6131
  • Kristina Day, Account Coordinator, Health Carousel, 513-706-9433
  • Rima Takieddine, Senior Recruiter, Health Carousel, 513-315-7733
  • Savannah Volkering, Account Executive, Divisions Maintenance Group, 859-628-6015
  • Scott Haggerty, Account Executive, Divisions Maintenance Group, 513-238-8802
  • Nick Vogt, Account Executive, Divisions Maintenance Group, 513-429-0613

Timeline

National Sales Account Executive/ Project Management

Divisions Maintenance Group
06.2024 - 04.2025

Strategic National Account Manager / Customer Success Manager

Health Carousel
01.2022 - 06.2024

Logistic Coordinator/ Dispatcher

Legion Logistics
06.2021 - 11.2021

Administrative Assistant/ Reception

ATA College
12.2017 - 06.2021

Visitor Service Assistant (SICU)

UC Health University Hospital
02.2017 - 08.2017

ATA College

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Ashley Enneking