Ashley Enoch
Kenosha,WI
Summary
Analytical finance professional with experience managing and reporting on credit portfolio performance across 5,716+ customer accounts and 42 franchisees. Skilled in tracking sales and financial data, analyzing performance trends, monitoring delinquency and net loss metrics, and supporting accounting and reporting processes. Proven ability to translate data into actionable insights, improve reporting visibility, and collaborate cross-functionally with Finance, Sales, and Field Management to support business decisions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Snap-on Credit
11.2021 - Current
- Analyze performance of a regional credit portfolio supporting 5,716+ customer accounts across 42 franchisees.
- Monitor receivables activity, delinquency trends, and net loss performance to ensure alignment with corporate financial targets.
- Investigate account discrepancies and resolve credit issues through financial review and account analysis.
- Partner with Franchise Performance Teams (FPT) and Regional Sales Management to drive credit program utilization and revenue growth.
- Coordinate collections strategy and repossession activity to minimize financial losses.
- Support credit program tracking, implementation, and compliance monitoring.
Front Office Manager
Holiday Inn Crystal Lake
05.2021 - 11.2021
- Attended weekly revenue meetings and contributed operational performance insights.
- Created staff schedules using forecasting tools to maximize labor efficiency.
- Monitored payment collections, deposits, and financial recordkeeping processes.
- Implemented process improvements that increased operational efficiency.
- Coached and developed team members to improve performance.
Front Desk Manager
Holiday Inn & Suites Chicago Northwest
07.2020 - 04.2021
- Maintained cross-department communication to support daily operations.
- Managed front desk controls and conducted audits for accuracy and compliance.
- Served as Manager on Duty when needed.
- Resolved guest concerns using problem-solving and customer-focused decision making.
Assistant Manager
Holiday Inn Express & Suites
07.2019 - 03.2020
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Worked on all market segments; Corporate, Government, Association, Sports, and Group sales.
- Managed payroll and assisted in accounting with A/P and A/R.
- Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate.
- Experience with STAR Report, Hotel Effectiveness, Opera, Quore, M3 Accounting, and SalesPro.
Education
High School Diploma -
Rice Lake High School
Rice Lake, WI2011
Skills
- Month-End Reporting & Deadline Management
- Portfolio & Trend Analysis
- Financial Reporting & Sales Analysis
- Advanced Microsoft Excel
- Cross-Functional Collaboration
- Billing File Preparation & Reconciliation
Certification
- FAU Hospitality and Tourism Management Certification
- AHLEI Hospitality Manager: Leadership Certification
Timeline
Account Manager
Snap-on Credit
11.2021 - Current
Front Office Manager
Holiday Inn Crystal Lake
05.2021 - 11.2021
Front Desk Manager
Holiday Inn & Suites Chicago Northwest
07.2020 - 04.2021
Assistant Manager
Holiday Inn Express & Suites
07.2019 - 03.2020
High School Diploma -
Rice Lake High School