ASHLEY ENOS

• Administration of employee benefits programs, including multiple group health, dental, life, disability, and other programs offered at George Mason University
• Interpreted various plan designs and documents for stakeholders
• Communicate with and advise employees on university benefits, as well as state and federal policies
• Managed implementation of pre-retirement, orientation, and open enrollment sessions
• Resolved benefit-related issues while maintaining strict adherence to confidentiality and privacy laws
• Collaborated with team members on resolving outstanding cases during weekly sessions

Employee Absence Management

• Managed coordination of various leave actions including Family Medical Leave, Virginia Sickness and Disability Program, military, parental, and Workers’ Compensation leaves
• Reviewed policy documents to provide clarity on compliance matters
• Ensure effective leave management through collaboration with benefits team and external partners
• Submit payroll processing for all employees on active benefit-related leaves every pay period
• Monitor and audit data in university and state databases
• Inform employees of anticipated or active changes to their benefits

Retirements

• Counseled employees individually regarding university retirement benefit plan policies, including health and dental insurance
• Compiled and analyzed data from university and state systems determining employee retirement eligibility
• Administer the university’s incentive retirement program, and transitional retirement leave program, ensuring all criteria are met
• Assist employees with completing and submitting retirement applications to the Virginia Retirement System
• Work alongside state authorities, third-party finance partners and HR teams to solve benefit issues
• Joined forces with team to develop a retirement checklist for employees
• Creation of Retirement SOP for Benefit Administrators
• Initiation and creation of a virtual pre-retirement seminar for employees when most employees were still working from home
• Authorized financial disbursement for beneficiaries under university fund plans at TIAA and Fidelity
• Financial analysis of employee funds within TIAA and provide annual Required Minimum Distribution report for TIAA

Workers’ Compensation

• Acts as liaison between employees, supervisors, departments, and claims adjusters through the Workers’ Compensation process, following policies and procedures set forth by the Virginia Workers’ Compensation Commission
• Process and submit Workers’ Compensation claims to the state’s third-party insurance claim adjuster within the required timeline
• Research and collect claim information and reports for third-party claim adjusters
• Work with the ADA Coordinator, if necessary, to interpret laws and regulations, and find solutions to employees’ disabilities as they relate to leave issues and returning to work
• Complete pay rate charts for indemnity claims
• Collaborate regularly with the university’s Environmental Health and Safety department (EHSA)
• Provide data for ESHA and OSHA reporting and distribution
• Completion of yearly Workers’ Compensation classification report
• Creation of Workers’ Compensation Standard Operating Procedures

• Advised the College of Social Sciences and the Department of English students on university, college, and departmental policies to include all degree and graduation requirements, including enrollment, registration, and course selection
• Referred students to campus resources and student services
• Creative problem-solving addressing obstacles and challenges, moving students toward success
• Advised at-risk students to maintain good academic standing, and promote retention
• Served as a pre-law advisor and student veterans liaison
• Maintained confidentiality according to FERPA, NCAA guidelines, and policies
• Organized and handled multiple projects in a high-volume office site
• Developed relationships with students, faculty, staff, and campus organizations to ensure the timely graduation of students
• Collaborated with team members regularly on student cases and programming

Administrative

• Collected data and reports on student success to assess programs, and develop changes as needed
• Analyzed course selection data to assist department staff in scheduling
• Completed reports on final graduation requirements, student academic standing, and financial aid appeals
• Extensive communication, including with students, family members, faculty, staff, and university offices
• Selected as Senior Advisor to mentor new advisors
• Extensive communication with students, family members, faculty, staff, and campus offices

Student Programming

• Organized and delivered comprehensive summaries on majors, academic guidelines, and extracurricular prospects for incoming freshmen and transfer students
• Organized and conducted an internship preparation workshop for students in the English Department
• Integral in developing and implementing a new Academic Recovery Plan program for advising students on academic probation, aligning with retention goals included in the university’s strategic plan
• I presented the plan to the Student Academic Services staff, the Advising First team, and the 2019 Region 4 conference for the National Association of Academic Advisors (NACADA)
• Served as Task Force Lead for Professional Development, assigning and supervising team members in task management and completion

• Worked with active duty military personnel and military veterans in degree selection, mapping, course selection, and academic schedules
• Advising on academic policies and procedures
• Advised on process for using Tuition Assistance and GI Bill
• Worked independently with support from main campus
• Marketing/Recruitment
• Developed student lists and increased outreach to online students
• Developed targeted communication to current and prospective students
• Developed relationships with school representatives as well as counselors and education service officers in military education centers throughout Oahu including Army, Air Force, Navy, Marines, Coast Guard, and National Guard and Reservists
• Responsible for the recruitment of undergraduate and graduate degree programs
• Attended education and career fairs educating prospective students on Columbia College education programs