ASHLEY ENSLOW-SMITH
Carson City,NV
Summary
Diligent customer service professional with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Crew Member
Trader Joes
06.2020 - 12.2024
- Productive team member, able to adapt to frequent changes with minimal direction
- Maintained energy and enthusiasm in fast-paced environment
- Ensured customer satisfaction with a bubbly and helpful attitude
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Mentored and trained newly hired employees in proper company processes and procedures
Crew Member
Trader Joes
02.2016 - 06.2020
- Supported team by working flexible hours, nights, weekends, and holiday shifts
- Assisted other team members with goal achievement
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Head Receptionist
Snip Its Salon
10.2014 - 01.2016
- Greeted customers and visitors in-person and via telephone calls
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Collected, sorted, distributed, and dispatched mail and packages
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Ensured accurate record-keeping by diligently updating client information within the database system.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
Education
AAS - Criminal Justice
Heald College
San Francisco, CA06.2012
Skills
- Telephone etiquette
- Customer service
- Customer engagement
- Administration management
- Computer applications (MS Office)
- Type 40 words per minute (WPM)
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Problem-solving
- Clear communication
Timeline
Crew Member
Trader Joes
06.2020 - 12.2024
Crew Member
Trader Joes
02.2016 - 06.2020
Head Receptionist
Snip Its Salon
10.2014 - 01.2016
AAS - Criminal Justice
Heald College
Similar Profiles
Lilly OrellanaLilly Orellana
Crew Member at Trader JoesCrew Member at Trader Joes
Haley OlmosHaley Olmos
Crew Member at Trader JoesCrew Member at Trader Joes
Christin DanaChristin Dana
Trader Joes Crew Member at Trader JoesTrader Joes Crew Member at Trader Joes