Ashley Erlach

• Reduced incoming call response time by implementing an effective call routing system.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.
• Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
• Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.

• Streamlined medical record retrieval by implementing an efficient filing system.
• Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
• Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.

My mom got me a job to help with the charts when I was still in high school. I was just volunteering. It was a couple of days a week.

• Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
• Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
• Maintained client trust with thorough communication on property status and any necessary updates during their absence.
• Prevented potential security issues by conducting regular perimeter checks and promptly reporting any concerns to homeowners.
• Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
• Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
• Safeguarded homeowner valuables, demonstrating responsibility for entrusted belongings while owners were away from their homes.
• Ensured a safe environment for pets under care by routinely monitoring health conditions and administering medications as instructed by owners.
• Communicated with homeowner via phone or text.
• Fed and walked pets, cleaning up after pets indoors and outdoors.
• Cared for houseplants by frequently watering during owners' absence.
• Fed and watered animals and replaced dirty bedding and litter boxes.
• Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
• Brought in mail and newspaper to maintain appearance of activity at client residence.
• Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
• Collected, forwarded or signed for mail, packages, or home services.
• Cleaned out fridge and freezer of perishable items likely to spoil before use.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Provided emotional support and companionship to clients.

• Streamlined medical record retrieval by implementing an efficient filing system.
• Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Answered questions about store policies and addressed customer concerns.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.

• Streamlined operations by implementing efficient inventory management systems.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Managed day-to-day department operations with effective workflow coordination.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and special projects.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Collaborated with other departments to foster smooth operation of daily processes.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.