Summary
Overview
Work History
Education
Skills
Websites
Timeline
Intern

Ashley Escobar

Phoenix,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Voice Order Customer Service Specialist

Treks Systems - Doordash
09.2023 - 05.2024
  • Handled inbound calls and outbound for specialized orders from multiple restaurants.
  • Resolved complex issues arising from incorrect orders or payments, achieving satisfactory outcomes for customers and restaurants
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Insurance Policy Underwriting Processor

Legacy Insurance Company
05.2016 - 04.2020
  • Assisted with training, assigning daily tasks, and quality control
  • Managed training schedules and materials for special projects
  • Conducted meetings to communicate process changes, and ensured project alignment
  • Collaborated with Claims, Underwriting, and IT departments to implement risk management and policy verification changes
  • Independently managed high-risk policies, conducting detailed investigations and executing appropriate actions
  • Developed expertise in fraud detection, loss prevention, and risk management.

Policy Service Specialist

Progressive Insurance Company
09.2015 - 05.2016
  • Maximized customer retention levels by offering personalized assistance on selecting appropriate additional coverages.
  • Managed confidential client information securely maintaining compliance with industry regulations and company policies.
  • Mentored junior team members to foster a supportive work environment and promote professional growth within the department.
  • Assisted agents in generating quotes, evaluating coverages, issuing binders, creating certificates of insurance, invoicing premiums, and scheduling inspections as needed.
  • Maintained strong relationships with customers by addressing inquiries promptly and providing exceptional service at all times.

Medicare Claims Specialist Tier 3

Vangent/General Dynamics (Medicare Insurance Dept.)
10.2013 - 09.2015
  • Assisted beneficiaries with claim details, including approvals, denials, coverage, and billing issues
  • Provided exceptional support to medical providers, third-party insurers, and beneficiaries to expedite the claims process
  • Resolved escalated calls from other departments, handling claims at the final appeal level and managing de-escalation post-claim denial
  • Demonstrated strong investigative skills and the ability to manage complex cases.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

Education

High School Or Equivalent -

Greenway High School
Phoenix, AZ
05.2010

Skills

  • Customer Service
  • Problem Resolution
  • Project Management
  • Data Entry
  • Quality Control
  • Report Preparation
  • Payment Processing
  • Staff education and training

Timeline

Voice Order Customer Service Specialist

Treks Systems - Doordash
09.2023 - 05.2024

Insurance Policy Underwriting Processor

Legacy Insurance Company
05.2016 - 04.2020

Policy Service Specialist

Progressive Insurance Company
09.2015 - 05.2016

Medicare Claims Specialist Tier 3

Vangent/General Dynamics (Medicare Insurance Dept.)
10.2013 - 09.2015

High School Or Equivalent -

Greenway High School

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Ashley Escobar