Ashley Espino
Los Angeles,CA
Summary
Highly organized team member with a proven track record of effectively managing time and multitasking in fast-paced environments. Actively seeks opportunities to enhance efficiency and drive team productivity. Motivated by new challenges and possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work independently and quickly acquire new skills while maintaining appropriate levels of compassion and respect.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Liaison
Garfield Medical Center
Monterey Park, CA
06.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Case Manager
Pacific Attorney Group
Beverly Hills, California
05.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Transitioned clients to different providers based on progress or needs.
Office Clerk
99 Cents Only
Los Angeles, CA
10.2020 - 05.2024
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Maintained records of employee attendance and leave balances.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Assisted with the preparation of presentations by gathering data from various sources.
- Developed forms and maintained filing systems to store confidential client information securely.
- Ensured compliance with company policies regarding record keeping procedures.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Coordinated with vendors to place orders for office supplies when necessary.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Proficient in Microsoft Suite
Team Member
Chic-Fil-A
Chino Hills, CA
08.2023 - 12.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
Team Member
Target
La Verne, CA
05.2023 - 07.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Attended staff meetings to stay updated on company policies and procedures.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Operated hoists and heavy tools to move and attach parts.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
Education
High School Diploma -
Alliance Piera Barabaglia Shaheen Health Services Academy
Los Angeles, CA06-2020
Skills
Data Management
File Maintenance
Document Scanning
Proofreading documents
Human Resources
Scanning and copying
Spreadsheet development
Verbal Communication
Inventory Control
Word Processing
Meeting planning
Schedule and calendar management
Maintaining records
Microsoft Suite
Customer Satisfaction
Quick Learner
Bilingual
Client Advocacy
Care Coordination
Patient support
Case Management
Email and Telephone Etiquette
Positive Attitude
Emotional awareness
Treatment Planning
Problem-Solving
Patient Assessment
Direct Patient Care
Certification
BLS Provider
Bilingual
Spanish & English
Timeline
Patient Liaison
Garfield Medical Center
06.2024 - Current
Case Manager
Pacific Attorney Group
05.2024 - Current
Team Member
Chic-Fil-A
08.2023 - 12.2023
Team Member
Target
05.2023 - 07.2023
Office Clerk
99 Cents Only
10.2020 - 05.2024
High School Diploma -
Alliance Piera Barabaglia Shaheen Health Services Academy