Ashley Espino
Los Angeles,CA
Summary
Highly organized team member with a proven track record of effectively managing time and multitasking in fast-paced environments. Actively seeks opportunities to enhance efficiency and drive team productivity. Motivated by new challenges and possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work independently and quickly acquire new skills while maintaining appropriate levels of compassion and respect.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Liaison
Garfield Medical Center
06.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Case Manager
Pacific Attorney Group
05.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Transitioned clients to different providers based on progress or needs.
Office Clerk
99 Cents Only
10.2020 - 05.2024
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Maintained records of employee attendance and leave balances.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Assisted with the preparation of presentations by gathering data from various sources.
- Developed forms and maintained filing systems to store confidential client information securely.
- Ensured compliance with company policies regarding record keeping procedures.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Coordinated with vendors to place orders for office supplies when necessary.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Proficient in Microsoft Suite
Team Member
Chic-Fil-A
08.2023 - 12.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
Team Member
Target
05.2023 - 07.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Attended staff meetings to stay updated on company policies and procedures.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Operated hoists and heavy tools to move and attach parts.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
Education
High School Diploma -
Alliance Piera Barabaglia Shaheen Health Services Academy
Los Angeles, CA06-2020
Skills
Certification
BLS Provider
Bilingual
Spanish & English
Timeline
Patient Liaison
Garfield Medical Center
06.2024 - Current
Case Manager
Pacific Attorney Group
05.2024 - Current
Team Member
Chic-Fil-A
08.2023 - 12.2023
Team Member
Target
05.2023 - 07.2023
Office Clerk
99 Cents Only
10.2020 - 05.2024
High School Diploma -
Alliance Piera Barabaglia Shaheen Health Services Academy