Ashley Esposito
Buffalo,NY
Summary
Customer experience professional with strong background in enhancing customer satisfaction and loyalty. Adept at resolving issues, managing high-stress situations, and implementing effective solutions. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and relationship-building, with keen understanding of customer needs.
Overview
10
10
years of professional experience
Work History
Customer Experience Representative/ Market Development
Ingram Micro
11.2019 - Current
- Leads net new and incremental revenue of all F5 Networks (networking-security vendor) business.
- Primary point of contact for all F5 and client inquiries and escalations; Addresses concerns and provides solutions.
- Cross-Functional Collaboration: Partner closely with sales, operations, and marketing teams to ensure that customer needs are consistently met with the right product and service offerings, contributing to a unified approach to customer success.
- Implement data-driven strategies to enhance product offerings and encourage upselling and cross selling opportunities.
- Oversee strategic relationship between Ingram Micro, F5 and Partner Community (VAR's as well as Large Account Resellers: CDW, Insight, SHI, WWT, etc).
- Onboard and hold training sessions on the F5 partner program, highlighting key benefits, resources, and support available to new partners.
- Regularly analyze and manage the sales pipeline for net new and renewal opportunities, ensuring the effective progression of sales opportunities from lead generation to closing, with a focus on achieving and exceeding sales targets.
- Problem Solving & Resolution: Demonstrate strong problem-solving abilities with having meticulous attention to detail and organizational skills, to assess situations and determine the most effective course of action, ensuring timely and satisfactory resolutions for clients.
- Marketing Material Creation: Develop and implement comprehensive marketing materials using Microsoft Sway and Canva, effectively supporting the sales narrative and driving customer engagement and growth.
- Data-Driven Insights: Utilize analytical skills to run reports and identify trends, uncovering potential leads and sales opportunities that align with business goals.
- Proficient in utilizing top CRM software (Salesforce, etc) to enhance customer relationships and drive sales growth.
- Award-Winning Performance: Achieved recognition as Distributor of the Year for F5 in both 2020 and 2022, reflecting exceptional contributions to sales success and partner collaboration.
Client Delivery/Operations Specialist
Aleron
03.2018 - 11.2019
- Provided lead support for the hiring, terminating, billing, and compliance screening of contingents.
- Primary point of contact for our client and suppliers (Randstad, Manpower) regarding any contingents open work order (pay rate, timesheets, invoices).
- Coordinate effectively between customers and various departments to resolve concerns and fulfill requests.
- Took lead on all work order creations in Work Nexus tool.
- Oversaw the integration and management of the Kronos timekeeping system, ensuring accurate synchronization with the Work Nexus tool.
- Facilitated complete contingent staffing recruitment for assigned programs to ensure timely. fulfillment with high quality candidates, evaluation of talent, and hiring manager relationships.
- Provided exceptional customer service to our clients, suppliers, and candidates.
Personal Assistant
Howard Hanna Real Estate
09.2016 - 03.2018
- Assisted with Public and Brokers Open Houses.
- Coordinated showing times.
- Edited, created and selected advertisements.
- Compiled transmittal sheets with contracts, pre-approval letter, attorney approval, PINA, etc. Prepared and organized transmittal packages for client home offers and home sales.
Underwriter/ Call Back Analyst
United Auto Credit
08.2015 - 08.2016
- Evaluated and classified risks to accept or reject customers based on credit.
- Conducted analytics over customer history.
- Communicated with auto finance dealer via email and telephone.
- Effectively made quick decisions while negotiating live transactions.
Education
Bachelor of Arts - Communications
Canisius College
Buffalo, NY01-2014
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Reliability
- Adaptability and flexibility
- Decision-making
- Relationship building
- Customer relations
- Microsoft office
Timeline
Customer Experience Representative/ Market Development
Ingram Micro
11.2019 - Current
Client Delivery/Operations Specialist
Aleron
03.2018 - 11.2019
Personal Assistant
Howard Hanna Real Estate
09.2016 - 03.2018
Underwriter/ Call Back Analyst
United Auto Credit
08.2015 - 08.2016
Bachelor of Arts - Communications
Canisius College
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