Ashley Esser, MA, RT(R)
Brunswick,OH
Summary
Motivated business professional bringing 20 years of healthcare and entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
20
20
years of professional experience
Work History
Business Owner
Handmade Haven
03.2022 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Artist
Ashley Esser Designs
01.2017 - Current
- Contributed to creative process through original ideas and inspiration.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Created commissioned artwork for organizations and private clients.
- Experimented with variety of styles and techniques to produce unique works of art.
Account Representative
Quadax
01.2015 - 12.2016
- Collaborated with other departments to address customer needs and service requests.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
- Identified and implemented process improvements to maximize efficiency.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Supported customer satisfaction through regular follow-up and communication.
Externship Coordinator
Remington College
05.2011 - 12.2014
- Guided students on maximizing externship experiences for their Medical Assisting program.
- Assisted newly onboarded externs by supervising their externship and guiding in process.
- Developed schedule with externs to help meet required number of hours for externship.
- Addressed issues and concerns that rose between externs and externship locations.
- Helped students develop organizational, time management and study skills.
- Provided resources to support students in achieving career goals.
Special Procedures Technologist/Radiologic Technologist
Summa Western Reserve Hospital
05.2009 - 05.2011
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Medical Assistant/Receptionist
University Hospital Case Medical Center
05.2003 - 05.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ02.2015
Associate of Science - Radiologic Technology
Cuyahoga Community College
Cleveland, OH05.2009
High School Diploma -
Strongsville High School/Polaris Career Center
Strongsville, OH06.2003
Skills
- Vendor Relationship Management
- Training and Development
- Analytical and Critical Thinker
- Attention to Detail
- Verbal and Written Communication
- Multi-tasking
- Driven and Determined
- Work Planning and Prioritization
Timeline
Business Owner
Handmade Haven
03.2022 - Current
Artist
Ashley Esser Designs
01.2017 - Current
Account Representative
Quadax
01.2015 - 12.2016
Externship Coordinator
Remington College
05.2011 - 12.2014
Special Procedures Technologist/Radiologic Technologist
Summa Western Reserve Hospital
05.2009 - 05.2011
Medical Assistant/Receptionist
University Hospital Case Medical Center
05.2003 - 05.2009
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Radiologic Technology
Cuyahoga Community College
High School Diploma -
Strongsville High School/Polaris Career Center
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