Ashley Estey
Hanford,CA
Summary
Offering abilities in customer service and communication, with experience in resolving inquiries and improving client satisfaction. Skilled in active listening, time management, and problem-solving to ensure effective customer interactions. Proven track record of supporting service improvement through collaboration and efficient communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Unifirst Uniform Services
09.2022 - 05.2024
- Delivered support to clients, resolving issues promptly and ensuring optimal customer satisfaction.
- Handled a high volume of incoming calls and emails, ensuring each customer received personalized attention and support.
- Provided excellent customer service to clients, answering inquiries and resolving complaints promptly and effectively.
- Provided exceptional customer support, resolving inquiries and concerns through efficient communication channels while consistently meeting or exceeding customer satisfaction goals.
Customer Service/Office Assistant
Advanced Termite & pest Control
06.2015 - 06.2022
- Assisted customers with inquiries and concerns, which improved overall satisfaction and retention rates.
- Managed appointment scheduling for pest control services, ensuring efficient use of technician time and reducing wait times for customers. This organization allowed our team to serve more clients each day.
- Processed customer payments and maintained accurate financial records, which streamlined the billing process and minimized discrepancies. This attention to detail helped build trust with our clients.
- Collaborated with the pest control technicians to relay customer feedback and service needs, which led to adjustments in services and improved pest management strategies. This teamwork ultimately enhanced service quality and customer experiences.
Travel Insurance Agent
Trip Assured Inc.
02.2009 - 04.2015
- Provided expert guidance on policy options, ensuring clients understood coverage benefits and limitations.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
Bookkeeping & Taxes
Coursera
US2021
Skills
- Computer proficiency
- Customer service
- Active listening
- Data entry
- Time management
Certification
Bookkeeping
Timeline
Customer Service Representative
Unifirst Uniform Services
09.2022 - 05.2024
Customer Service/Office Assistant
Advanced Termite & pest Control
06.2015 - 06.2022
Travel Insurance Agent
Trip Assured Inc.
02.2009 - 04.2015
Bookkeeping & Taxes
Coursera
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