Ashley Fahs
Levittown,PA
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. capable of managing multiple projects with an attention to detail and efficiency. Proven success in achieving and exceeding strategic goals. Excel in analyzing existing practices and orchestrating process improvements to optimize quality. Advanced skills in a variety of computer programs and office software such as Microsoft Office (Word, Excel, and PowerPoint). Adept in strategic planning, and meticulous in quality assurance.
Overview
11
11
years of professional experience
Work History
Solutions Consultant
Wizard of Fahs Solutions
07.2022 - Current
- Outline and develop standard operating procedures and methodology for various products
- Work with product stakeholders to centralize all clean assets and devise a quality review process/schedule
- Work with interdisciplinary teams to review and suggest data elements in incoming, groomed, or data assets that should be used for automated mapping between customer data and custom hierarchy data
- Advise clients in product design and strategic logic implementation.
Product Owner & Senior Analyst – Reach and Bridging
MMIT
11.2020 - 07.2022
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Analyzed customer feedback to identify areas for improvement.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Allocated and approved team resource usage.
- Owned and prioritized product backlog.
Bridging Senior Analyst & Manager
MMIT
06.2016 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Oversee all aspects of bridge work including maintenance of bridges, client communications, improvement of processes, and collaboration with Partners.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned, created, tested and deployed methodology to produce high quality crosswalks to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Researched and adopted new technologies to add value to existing offerings.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
Senior Data Analyst
MMIT
11.2015 - 11.2020
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Support operations by monitoring and analyzing master data, and master relationship data within the organization
- Ensures data integrity in key systems as well as maintaining the processes to support the data quality
- Resolving data quality problems through the appropriate choice of error detection and correction
- Manages and resolve internal and external questions regarding data elements and lives
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Created dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with stakeholders to identify business needs and data sources.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
Customer Care Professional
UnitedHealth Group
10.2014 - 06.2015
- Resolve customer service inquiries including: benefits, eligibility, information on billing and payment issues, customer materials request, and authorization for treatment
- Completed risk assessments to identify members at risk, follow appropriate protocol for ask risk members.
Blended Care Manager
NHS Service
10.2012 - 06.2014
- Completed administrative and field work to provide consumers with the help necessary to locate needed services such as psychiatric, medical, education, residential, financial, social, ect
- To provide advocacy to consumers in order to help consumers set and achieve recovery goals and empower consumers to increase self-advocacy
- To coordinate necessary services for consumers and complete administrate duties on a daily basis.
Education
Bachelor of Science - Occupational Therapy
University of Scranton
Scranton, PA 05.2001 -
Skills
Data Analysisundefined
Awards
- Nominated for MMIT Bold award 2022
- Nominated for MMIT Integrity award 2022
- Nominated for MMIT Truth award 2022
- 1st place Top Golf Champion for Client Delivery
Community Service
- Cystic Fibrosis Fundraiser, Organize events to raise funds for research and raise awareness.
- Middletown Athletics Association, Volunteer Soccer coach
- Middletown Athletics Association, Volunteer Softball coach
References
Available upon request
Additional Information
Nominated for Bold award 2022
Nominated for Integrity award 2022
Nominated for Truth award 2022
1st place Top Golf Champion for Client Delivery & Services
Community Involvement
Cystic Fibrosis Fundraiser
- Organize events to raise funds for research and raise awareness.
Middletown Athletics Association
- Volunteer Soccer coach
- Volunteer Softball coach
Timeline
Solutions Consultant
Wizard of Fahs Solutions
07.2022 - Current
Product Owner & Senior Analyst – Reach and Bridging
MMIT
11.2020 - 07.2022
Bridging Senior Analyst & Manager
MMIT
06.2016 - 07.2022
Senior Data Analyst
MMIT
11.2015 - 11.2020
Customer Care Professional
UnitedHealth Group
10.2014 - 06.2015
Blended Care Manager
NHS Service
10.2012 - 06.2014
Bachelor of Science - Occupational Therapy
University of Scranton
05.2001 -
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