Ashley Farr
Orlando
Summary
Dynamic Licensed Massage and Bodywork Therapist with a proven track record at Massage Envy Spa, excelling in Swedish and deep tissue techniques. Renowned for enhancing client satisfaction through personalized care and strong communication skills, fostering lasting relationships and repeat business. Committed to ongoing professional development and delivering exceptional therapeutic outcomes. I have recently graduated as a Licensed Automotive Technician II from UTI, I am now experienced with vehicle diagnostics, repair, and maintenance. Utilizes advanced diagnostic tools to identify and fix mechanical issues. Knowledge of industry standards and best practices ensures high-quality service and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Licensed Massage and Bodywork Therapist/Small Business Owner
3rd Eye Therapy
08.2020 - Current
- Developed and implemented treatment plans based on clients' individual needs.
- Trained and mentored junior therapists on techniques and best practices.
- Enhanced client satisfaction through personalized follow-up care strategies.
- Educated clients on self-care techniques to promote long-term health benefits.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Fostered strong relationships with local healthcare providers to facilitate client referrals and expand the clinic''s network of resources.
- Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
- Ensured a clean, safe, and comfortable environment for clients through regular facility maintenance and adherence to sanitation standards.
- Provided exceptional pain relief for clients suffering from chronic conditions or post-injury discomfort through targeted therapeutic techniques.
- Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
- Promoted wellness programs within the community through participation in local events, health fairs, and informational presentations.
- Contributed to the overall growth of the business through exceptional customer service and positive word-of-mouth referrals.
- Consistently received positive feedback from clients regarding treatment effectiveness, leading to repeat bookings and long-term relationships.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Demonstrated commitment towards ongoing professional development by pursuing advanced certifications in specialized modalities.
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Licensed Massage Therapist
Massage Envy Spa
01.2019 - 08.2021
- Provided personalized massage therapy sessions tailored to individual client needs and preferences.
- Utilized various massage techniques, including Swedish, deep tissue, and sports massage, to enhance client well-being.
- Maintained a clean and organized work environment to ensure safety and comfort for clients.
- Developed strong client relationships through effective communication and follow-up care recommendations.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
Data Entry Supervisor
Buy Best Pool Supply
03.2013 - 02.2019
- Supervised data entry team to ensure timely and accurate processing of customer orders.
- Implemented quality control measures to enhance data integrity and reduce errors.
- Trained new staff on data entry protocols and company systems for optimal performance.
- Developed workflow improvements that streamlined data processing tasks and increased efficiency.
- Coordinated cross-departmental communication to resolve data discrepancies swiftly.
- Analyzed data trends to inform process adjustments and improve overall service delivery.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Provided daily supervision, feedback and oversight to direct reports.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Implemented secure storage systems for sensitive information to maintain confidentiality and protect company assets from unauthorized access.
- Implemented time-saving automation tools into the daily workflow which increased overall department output.
- Created a centralized database with standardized protocols that simplified management of incoming records from various sources.
- Ensured adherence to industry-specific regulations and compliance requirements through diligent oversight of data-entry procedures.
- Audited production reports, tracking data entry and processing errors.
Education
Associate of Applied Science - Automotive Technician II
Universal Technical Institute
Orlando, FL12-2025
Associate of Arts - Massage Therapy
The Medical Arts College
Raleigh, NC10-2018
High School Diploma -
Fike High School
Wilson, NC05-2002
Skills
- Swedish massage
- Deep tissue massage
- Hot stone therapy
- Reflexology techniques
- Tire installation
- Brake systems
- Powertrain systems
- Engine repair
- Turbocharger systems
- Heating and air conditioning
- Suspension systems
- Computerized equipment
- Exhaust systems
- Steering systems
- Automotive electronics
- Battery service
- Fuel systems
- Emissions control
- Clutch repair
- Electrical systems
- Manual transmissions
- Wheel alignment
- Ignition systems
- Hybrid systems
- Performance tuning
- Drive shaft repair
- Preventative maintenance
- Automatic transmissions
- Transmission repair
- Drivetrain systems
- Customer service
- Strong work ethic
- Changing oil
- Changing tires
- Problem-solving
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing parts
- Replacing filters
- Parts replacement
- Troubleshooting skills
- Preventive maintenance services
- Electrical experience
- Safety protocols and procedures
- Verbal and written communication
- Safety awareness
- Valid Driver's license
- Brake systems understanding
- Heavy lifting
Timeline
Licensed Massage and Bodywork Therapist/Small Business Owner
3rd Eye Therapy
08.2020 - Current
Licensed Massage Therapist
Massage Envy Spa
01.2019 - 08.2021
Data Entry Supervisor
Buy Best Pool Supply
03.2013 - 02.2019
Associate of Applied Science - Automotive Technician II
Universal Technical Institute
Associate of Arts - Massage Therapy
The Medical Arts College
High School Diploma -
Fike High School