Ashley Fascione

Increased customer satisfaction by being quick and personable. Increased the amount of sales by upselling specialty drinks and steak add-ons. Increased the rate of returning customers by explaining the rewards program where they would earn coupons and deals for their next visit. Dealt with complaints and unhappy quest by expressing my sorrow and talking through to come to a resolution. Effectively communicated with guest and other co-workers. Helped other employees through stressful face paced times. Handled money and credit cards effectively. Cleaned tables and helped remain organized. Stayed calm and composed under high stressed moments. Followed health and safety protocols.

Managed reservation and organizing the restaurant to be able to accommodated these reservations. Communicated with the kitchen staff how many reservations we had on the list for the night or how long the wait time currently was to prepare them. Helped the guest with any questions or concerns they may have had. Prepped silverware for the evening to be prepared. Increased customer satisfaction by effectively greeting the guest and always remaining polite. Dealt with food allergies and made sure to communicate those allergies with the other staff. Handled phone calls of complaints and effectively came to a resolution when my manager was busy with other tasks.