Ashley Faulk
New Braunfels,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Cake Decorator
HEB Grocery Store
08.2019 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Cake Decorator
2Tarts
04.2018 - 07.2019
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated sugar cookies and cakes using colorful icings and piping techniques.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Cake Decorator
Wal-Mart Supercenter
03.2014 - 08.2019
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed display cases to verify freshness and attractiveness of products.
- Trained new employees on bakery methods and procedures.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Bakery Clerk
Brookshire Grocery
08.2011 - 03.2014
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Contributed to successful seasonal promotions by designing eye-catching displays showcasing holiday-themed baked goods.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Dog Training Certification - Animal Behavior
Animal Behavior College
Valencia, CANo Degree - Biology
Texas Lutheran University
Seguin, TXSkills
- Cake Decoration
- Food Handling Safety
- Production and Processing
- Knowledge of Raw Materials
- Stock Rotation
- Quality Control Analysis
- Social Media Promotion
- Food Safety Compliance
- Icings and Fondant
- Design Techniques
- Cake Sculpting
- Baking Machinery
- Customer Service Excellence
- Time Management Abilities
- Budget Management
- Continuous Learning and Adaptation
- Teamwork and Collaboration
- Color Theory Knowledge
- Problem Solving Aptitude
- Strong Communication Skills
- Reliable and Responsible
- Team Cooperation
- Active Learning
- Critical Thinking
Affiliations
- Volunteering at HEB community events
- Volunteering with Icing Smiles to make cakes and cookies
- Teaching cake and cookie decorating classes outside of work
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Cake Decorator
HEB Grocery Store
08.2019 - Current
Cake Decorator
2Tarts
04.2018 - 07.2019
Cake Decorator
Wal-Mart Supercenter
03.2014 - 08.2019
Bakery Clerk
Brookshire Grocery
08.2011 - 03.2014
Dog Training Certification - Animal Behavior
Animal Behavior College
No Degree - Biology
Texas Lutheran University