Ashley Ferguson
Spartanburg,SC
Summary
Highly enthusiastic customer service professional with over 10 years of client interface experience. I am self-motivated, resourceful and hard working. Reliable and trustworthy with excellent communication and negotiation skills. Driven to succeed and dedicated to achieving sales target while providing excellent customer service. Superior record of meeting deadlines and surpassing expectations as a customer service representative. Core Strengths Courteous demeanor Strong organizational skills Money handling Recruitment Energetic Customer Service expert Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Operations Manager
Ashley Furniture HomeStore
Spartanburg, SC
03.2021 - Current
- Responsible for making sure the store is operating lawfully, orders are correct, audits, inventory etc.
HR Assistant
SC DHEC
11.2020 - 03.2021
- Assist with interviewing, reference checking and other HR duties.
Recruiter
The Staffing Alliance
Columbia, SC
03.2019 - 08.2020
- As a recruiter I was in charge of finding new hire candidates, conducting orientation, new hire paperwork and many other duties.
Office Manager
Pest Away Pest Control
Spartanburg, SC
06.2010 - 11.2015
- I was single handedly responsible for contacting customers in both the commercial and residential market
- Generate business with our clients and attract new clients
- Quickly answer all questions from staff and clients via email, mail and fax
- Answer phone, greet customers, take payments and other office duties.
Education
Bachelor's degree - Business Administration/Management
High school diploma or GED - undefined
Skills
- Administrative Assistant
- Receptionist
- Data Entry
- MS Office
- Microsoft Excel
- Microsoft Office
- Word
- Interviewing
- Human Resources
- Pest Control
- Payroll
- Office Management
- Event Planning
- Dispatching
- Logistics
- HRIS
- Typing
- Sage
- Accounts receivable
- Accounts payable
- QuickBooks
- Sourcing
- HR sourcing
- Software troubleshooting
- Pivot tables
- Project management
- AI
- ADP
- Supervising experience
- Bookkeeping
- Customer support
- Clerical experience
- CRM software
- Manufacturing
- Sales support
- ATS
- Management
- Google Docs
- Google Suite
- Leadership
- FMLA
- HIPAA
- Order fulfillment
- Quality control
- Data collection
- Documentation review
- Warehouse experience
- P&L Management
- Personal assistant experience
- Social media management
- Benefits administration
- Workers' compensation
- SaaS
- Analysis skills
- Operations management
- Continuous improvement
- Workday
- Desktop administration
- Recruiting
- Accounting
- Purchasing
- Microsoft Powerpoint
- Financial services
- Active Directory
- Property management
- Marketing
- Windows
- Loss prevention (1 year)
- Workforce development (4 years)
- Employment & labor law
- Cognos
- Employee Orientation
- Sales
- Training & Development
- Customer Service
- Negotiation
- Organizational Skills
- Employee Relations
- Accounting (5 years)
- Staff Training
- Systems Implementations
- Project Development
- Policy and Procedure Implementation
- Market Growth
- Contract Development
- Staff Management
- Project Management
- Workflow Planning
- Mergers and Acquisitions Knowledge
- Solution Development
- Data Evaluation
- Project Planning
- Customer Relationship Management
- Staff Development
- Superb Time Management Skills
- Market Research
- Operation Monitoring
- Retail Space Planning
- Planning and Implementation
- Business Planning
- Quality Assurance and Control
- Microsoft Office Expertise
- Recruiting and Hiring
- Team Leadership
- Process Improvement
- Social Media Marketing
- Client Relations
- Expense Reports
- Multi-Site Operations
- Inventory Control
- Cultural Awareness
- Employee Motivation
- Productivity Improvement
- Maintaining Compliance
- Business Administration
- Sales Promotion
Additional Information
- Certifications and Licenses , Security Clearance
Accomplishments
- Earned the “Gandalf ” Award in 2022 for having the lowest audit margins in our region.
Timeline
Operations Manager - Ashley Furniture HomeStore
03.2021 - Current
HR Assistant - SC DHEC
11.2020 - 03.2021
Recruiter - The Staffing Alliance
03.2019 - 08.2020
Office Manager - Pest Away Pest Control
06.2010 - 11.2015
University of South Carolina - Bachelor's degree, Business Administration/Management
- High school diploma or GED,