Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Ferguson

The Bronx,NY

Summary

Dependable Clerical Worker with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Office Clerk

Master Fire
06.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Stock Clerk

Lowes Home Improvement Warehouse
04.2020 - 10.2020
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained stockroom records and generated reports for management.
  • Conducted inventory and restocked items throughout day.
  • Maintained effective team member communication.

Office Services Associate

ASPCA
03.2019 - 03.2020
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Operated postage meters, mail sealers and labeling machines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Dental Assistant

Dental Plaza
10.2017 - 02.2018
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
  • Prepared patient X-rays and images for review by dentist.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Customer Service Representative

White Plains Cleaning Service
05.2017 - 10.2017
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Provided primary customer support to internal and external customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

BBA - Accounting And Business Management

Monroe Community College
The Bronx, NY
06.2026

Skills

  • Recordkeeping Strengths
  • Microsoft Office
  • Organized Paperwork
  • Data Collation
  • Enter Data
  • Maintaining Work Areas
  • Clear Communication
  • Time Management
  • Administrative Procedures
  • Filing

Timeline

Customer Service Representative/Office Clerk

Master Fire
06.2023 - 06.2024

Stock Clerk

Lowes Home Improvement Warehouse
04.2020 - 10.2020

Office Services Associate

ASPCA
03.2019 - 03.2020

Dental Assistant

Dental Plaza
10.2017 - 02.2018

Customer Service Representative

White Plains Cleaning Service
05.2017 - 10.2017

BBA - Accounting And Business Management

Monroe Community College

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