Ashley Fernandez
Mechanicsburg,PA
Summary
Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards.
Overview
5
5
years of professional experience
Work History
Cafe Associate
Sam's Club
11.2021 - Current
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Monitored food temperatures to comply with safety regulations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Retail Sales Associate
Marshals Department Store
11.2020 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Food and Beverage Attendant
Hershey Park
05.2018 - 08.2019
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
Education
High School Diploma -
Cumberland Valley High School
Mechanicsburg, PA06.2021
Skills
- Safe Work Practices
- Guest Relations
- Customer Service
- Calm and Pleasant Demeanor
- Dependable and Responsible
- Punctual and Dependable
- Multitasking and Prioritizing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Associate
Sam's Club
11.2021 - Current
Retail Sales Associate
Marshals Department Store
11.2020 - 10.2021
Food and Beverage Attendant
Hershey Park
05.2018 - 08.2019
High School Diploma -
Cumberland Valley High School
Similar Profiles
Matthew DatteMatthew Datte
Merchandise Associate at Sam's ClubMerchandise Associate at Sam's Club
Ashlan MillerAshlan Miller
Forklift Merchandiser at Sam's ClubForklift Merchandiser at Sam's Club
Amaya AllenAmaya Allen
Personal Shopper at Sam's ClubPersonal Shopper at Sam's Club