Hi, I’m
Ashley Fernandez
New York,NY
Summary
My name is Ashley Fernandez and I am currently 19 years old. I grew up in a small town in Wallace, North Carolina. I went to an early college high school, so I was also dual enrolled in a community college. I graduated with my high school degree, my associates is arts, and two business certifications. Currently I am enrolled in NYU Stern and am apart of a program called Breakthrough scholars. I'm planning to earn a concentration in marketing with a co-concentration in global business.
Overview
3
years of professional experience
Work History
Pizza Hut
Customer Service Representative
07.2022 - 08.2023
Job overview
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved accounting, service and delivery concerns.
- Tracked customer service cases and updated service software with customer information.
- Handled the cash register, window services, food production, and cleaning services.
Sanderson Farms
Worker
03.2020 - 05.2023
Job overview
- Worked fast to complete tasks and meet daily deadlines.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Maintained and repaired facilities, equipment, and tools.
ECU Health Hospital
Volunteer
06.2022 - 07.2022
Job overview
- Maintained clean, neat, and operational facilities to serve program needs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
New York UniversityNew York, NY
Bachelor of Science from Business
05.2027
University Overview
- BreakThrough Scholar and one of the marketing co-chairs in the BAC committee.
- Dominican Club Member
James Sprunt Community CollegeKenansville, NC
Associate of Arts from Business
05.2023
University Overview
- Phi Theta Kappa Member
- Earned two Business Certifications
Duplin Early College High SchoolKenansville, NC
High School Diploma
05.2023
University Overview
- Beta Club Member (Secretary)
- Gardening Club Member
- Newspaper Club Member
- Outdoors Club Member
- Board Game Club Member
- Prom Committee Member
- Yearbook Club Member
- National Society of High School Honors Member
- Dean's List All four years
Skills
- Problem Solver
- Maximizer
- Empathetic
- Futuristic
- Relater
- Developer
Accomplishments
Accomplishments
- Received my certification of appreciation from Proud to be First Mentorship Program.
- BreakThrough Scholar
Hobbies and Interests
In my free time I love to draw, listen to music, and try to learn new languages. Currently I am working on learning Arabic and Portuguese. Also, I am trying to pick up photography as a hobby. Speaking interest wise, I love marketing, global business, and accounting. I am also currently trying to grow my social media platform to incorporate my interests outside of business such as cosmetology, fashion, and entertainment.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Pizza Hut
07.2022 - 08.2023
Volunteer
ECU Health Hospital
06.2022 - 07.2022
Worker
Sanderson Farms
03.2020 - 05.2023
New York University
Bachelor of Science from Business
James Sprunt Community College
Associate of Arts from Business
Duplin Early College High School
High School Diploma