Ashley Ferrell
Midway Park,NC
Summary
Passionate about providing top-notch customer service. Have background in handling diverse customer inquiries, resolving complaints and promoting company products, all focused on enhancing client satisfaction. Strong communicator with knack for building relationships and fostering loyalty. Made significant impact in previous work through implementation of innovative customer service strategies that improved overall efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Taco Bell
Wintersville , OH
12.2021 - 11.2022
- Gave personal attention to customers, delivering rewarding shopping experiences
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Maintained accurate records of customer interactions, transactions and feedbacks.
- Processed payments using cash registers and credit card machines.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Dollar Tree
Steubenville, OH
05.2021 - 12.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
- Counted and balanced cashier drawers.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Indian Creek High School
Wintersville OH05-2022
Skills
- Complaint handling
- Customer focus
- Cash handling
- Payment processing
- Customer service
- Team collaboration
- Strong multitasking
- Complaint resolution
- Fast learner
- Fast problem solving
Timeline
Customer Service Team Member
Taco Bell
12.2021 - 11.2022
Cashier
Dollar Tree
05.2021 - 12.2021
High School Diploma -
Indian Creek High School