Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Festa

Las Vegas,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Babysitter

Serenne Vennesse Musto
01.2021 - Current


  • Communicated positively with children and guardians.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Assisted children with homework assignments and special projects across different subjects.
  • Planned fun outings and educational activities to keep children entertained.
  • Guided school homework and read bedtime stories to support development.
  • Coordinated playdates and outings to meet children's physical and social needs.

Pet Sitter

Rover.com
01.2021 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Volunteer

Paw Partnership For Animal Welfare
01.2021 - 01.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Cashier

Subway
02.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.

Restaurant Service Associate

Panda Express
07.2021 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Certificate - Food Preparation

Riverside County Certificate
Riverside
03.2022

High School Diploma -

Susan B. Coombs Intermediate Educational School
Banning, CA
05.2021

Skills

  • Tactical Communications
  • Time Management
  • Customer Service Excellence
  • Telephone Etiquette
  • Data Entry
  • Collaborative Environments

Timeline

Cashier

Subway
02.2022 - 12.2022

Restaurant Service Associate

Panda Express
07.2021 - 08.2022

Babysitter

Serenne Vennesse Musto
01.2021 - Current

Pet Sitter

Rover.com
01.2021 - Current

Volunteer

Paw Partnership For Animal Welfare
01.2021 - 01.2023

Certificate - Food Preparation

Riverside County Certificate

High School Diploma -

Susan B. Coombs Intermediate Educational School

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Ashley Festa