Ashley Fields
Bluff City,TN
Summary
Regional Operations Supervisor experience in overseeing operational functions in multiple offices. Improving workflow efficiencies and managing staff to increase members experiences. I have strong leadership abilities, able to work independently and identifying potential improvements. I am easy learner and take feedback well. I look forward to speaking with you about growth opportunities.
Overview
11
11
years of professional experience
Work History
Regional Operations Supervisor
Groups Recover Together
Kingsport , TN
09.2021 - Current
- Work with leadership to develop and implement processes to improve operational efficiency across the state.
- Monitored team performance, identified areas for improvement, and provided feedback to ensure operations met company standards.
- Collaborated with other departments to identify and resolve operational issues in a timely manner.
- Ensure all staff are up-to-date on policies and procedures.
- Conducted regular meetings with team members to discuss progress and identify opportunities for improvement.
- Ensure compliance with all applicable laws and regulations related to regional operations.
- Drafted standard operating procedures for new member shipping.
- Provided guidance and support on operational matters when needed by other departments.
- Delegated work to staff, setting priorities and goals.
CSR Manager
Ballad Health
Gray, TN
04.2014 - 09.2021
- Developed and implemented customer service policies and procedures.
- Conducted regular staff meetings to discuss CSR performance issues.
- Monitored customer service team's daily activities and provided feedback.
- Assisted with resolving escalated customer service complaints.
- Ensured compliance with all relevant laws, regulations, and standards of practice.
- Trained new employees on departmental processes, protocols, and procedures.
- Identified areas for improvement in the customer service process flow.
- Recruited, interviewed, hired, onboarded, coached, trained and managed Customer Service Representatives.
- Performed quality assurance audits on CSRs' work product to ensure accuracy and timeliness of responses to customers' inquiries and issues.
- Analyzed data from customer surveys to identify trends in customer service needs, issues, complaints.
Education
High School Diploma -
American Home School
Lansing, IL04-2001
NA - Social Work
King University
Bristol, TNBachelor of Arts - Social Work
Walden University
Minneapolis, MNSkills
- Operational Efficiency
- Standard Operating Procedures
- Supervisory role background
- Facility Management
- Maintenance Scheduling
- Staffing oversight
- Staff Supervision
- Business Administration
- Expense Tracking
- Operations Management
- Time Management
- Team Leadership
- Staff Training and Development
- Scheduling appointments
- Report Preparation
Timeline
Regional Operations Supervisor
Groups Recover Together
09.2021 - Current
CSR Manager
Ballad Health
04.2014 - 09.2021
High School Diploma -
American Home School
NA - Social Work
King University
Bachelor of Arts - Social Work
Walden University
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