Ashley Fields
Columbia,MD
Summary
Professional call center specialist with proven track record in managing and optimizing call center operations. Known for delivering high-quality support and fostering collaborative team environment. Reliable, adaptable, and skilled in conflict resolution and process improvement.
Experienced with overseeing call center operations to enhance efficiency and customer satisfaction. Utilizes strong communication skills to resolve issues effectively and maintain team morale. Track record of implementing process improvements that drive operational success.
Overview
12
12
years of professional experience
Work History
Admin Patient Service Representative/Call Center Representative
Ascension Saint Agnes OB/GYn
03.2024 - 01.2025
- Assists with registration
- Answering phones
- Verifying insurance
- Pre auth
- Data processing
- Communication skills with doctors and patients
- Problem-solving abilities
- Medical terminology
- Making appointments
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used athena to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Clinical Technician/Call Center Representative
Johns Hopkins Hospital
05.2019 - 01.2024
- Vital patients
- Stock Provider exam rooms
- Assist staff with schedule
- Monitor patient for any unusual changes
- Answer Call lights
- Perform lab skills upon providers request such as (IV insertions, Blood draws)
- EKG
- Transport patient as upon request
- Epic Training
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Worked with physicians and nurses in patience care excellence.
- Collaborated with healthcare providers and administrators in proper testing.
Geriatric Nursing Assistant
ManorCare Health Services
04.2013 - 07.2015
- Assist patients with bathing, grooming, and other hygiene needs
- Report any unusual behavior to RN
- Monitor patient vitals such as Blood pressure, Heart rate, temperature, I/O
- Transport patients to and from doctor appointments
Education
Some College (No Degree) - Nursing
Howard Community College
Columbia, MDSkills
- Strong work ethic
- Empathy and patience
- Stress tolerance
- Workforce management
Timeline
Admin Patient Service Representative/Call Center Representative
Ascension Saint Agnes OB/GYn
03.2024 - 01.2025
Clinical Technician/Call Center Representative
Johns Hopkins Hospital
05.2019 - 01.2024
Geriatric Nursing Assistant
ManorCare Health Services
04.2013 - 07.2015
Some College (No Degree) - Nursing
Howard Community College
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