Ashley finger
Hays,NC
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organizational goals. 5+ years of Sales Admin / Sales Finance Solutions experience. 5+ years of working for middle or executive level management. Excellent level of expertise in spreadsheet and word processing software (ie., Word, Excel, PPT, TPM, DMC, etc.) Excellent organizational, interpersonal and communication skills. Presents a consistently professional demeanor and able to work in a highly visible position. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Ecommerce Digital Shelf Catalog Specialist
OeP an Acosta Group
Denver, CO
04.2023 - 07.2023
- Utilized editing and photography tools to enhance storytelling.
- Posted original content to client website, updating pages to align with current branding strategies.
- Utilized best practices for SEO to boost social media program's visibility and organic growth.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
- Used data analysis and reporting tools to identify customer insights and optimize content performance.
ECommerce Business Operations Analyst
OeP an Acosta Group
Denver, CO
09.2021 - 04.2022
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Collaborated with leaders to determine client needs and complete assessments of business models and challenges.
- Determined appropriate solutions and plans for client issues and services and forecasted future outcomes.
- Implemented improvements to increase productivity and upgrade standards for analysis of business processes.
- Determined key performance indicators for profitability and operating efficiency.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Administrative Assistant to the Vice President
Acosta Sales & Marketing
Charlotte, NC
04.2020 - 09.2021
- Iii
- Supports the dedicated Conagra HQ Team in all Admin needs directly reporting to and assisting the SVP and (6) six Conagra team Directors as well as, the Drug Team
- Gathers appropriate data and prepares special or ad-hoc reports, financial and forecast summaries, or replies to inquiries, selecting relevant information from a variety of sources
- Interprets and adopts guidelines, including unwritten policies, precedents, and practices, which are not always completely applicable to changing situations
- Assists new associates when onboarding and troubleshooting initial applications within Acosta / Client systems
- Supporting the Conagra dedicated team of 128 associates as first point of contact identifying connectivity issues to Conagra systems and communicating issues to CAG Sales Ops
- Order supplies, business cards and peripheral equipment for new associates or upgrade current associates’ items
- Maintains team expense budgets, Acosta and Conagra Org Charts, Conagra Total Team email list, DOVICO compliance, PTO calendars, and Scorecards for SVP and Directors
- Post Sales Wire Brand and Supply Chain communications to the Acosta HQ CAG SharePoint site serving as the Administrator, as well as, informing the sales team of this pertinent information via email
- Assist Conagra Business Manager / Customer Manager community with updates to DMC tool adding/revising/removing and exporting Conagra customer item APL data for the Retail teams’ visibility
- Engage the team in sharing personal and professional information such as profiles, best in class presentations, success stories, Fun Facts, inspirational messages, etc
- Motivated in finding additional ways to provide sales teams with information more readily available and accessible for more efficient time management.
Business Manager Assistant Supervisor
Acosta Sales & Marketing
Charlotte, NC
04.2017 - 04.2020
- Managed 14 Acosta Business Manager Assistants nationally for the Nestle East Team
- Understand client trade promotion system management to include: Client forecasting requirements and expectations, event entry and event maintenance
- New associate onboarding and training in Nestle’s systems, acting as a Super User
- Assist in rolling out a Financial Planning Communication Tool, involving building/navigation/manipulation of the tool as first point of touch before TPM system entry
- Through using critical thinking skills, analyze payments made by client/customer and identifying any discrepancies
- Develop collaborative relationship with Client Finance and Sales Teams
- Enforce Client & Acosta policies and procedures
- Serve as a resource to all Business Managers and Sales Assistant personnel in addressing Sales Support questions and resolving promotion, order, deduction issues
- Monitor monthly aged claims and partner with BM/BMA and Nestle Sales Finance Analyst to discuss outstanding deductions and plans to bring to resolution
- Bronze Acosta Chairman’s Award winner in 2018 for Nestle BPS/Sales Assistant Team
- Deduction balance reduction from $33 million in June 2017 down to $10.3 million in 6 months as of January 2018 and additionally brought total deductions down to $4.8 million, record low by June 28, 2018.
- Cultivated and maintained productive relationships with colleagues, partners, vendors and suppliers and represented company at conferences, trade shows and association meetings.
- Built thorough knowledge of company's products and services, responded to and solved customer inquiries and problems and won trust and confidence of customer base.
- Trained and supervised 14 employees, delivered feedback for improved performance and communicated regularly with Business Manager regarding team performance.
- Compiled timely business reports, performed market and competitive research, prepared presentations and updated and maintained electronic records with absolute accuracy.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Used variety of software packages to support sales functions.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Interpreted trends and other sales analysis data to assist senior management.
- Created comprehensive onboarding processes and activities to acclimate new hires.
Business Manager Assistant, •Team Leader
Acosta Sales & Marketing
Charlotte, NC
09.2003 - 04.2017
- Coached multiple Business Manager Assistants for defined geography – Multiple Clients and Customers
- Understand client trade promotion system management to include client forecasting requirements and expectations, event entry and event maintenance
- Customer contract generation and adjustments
- Enforce Client & Acosta policies and procedures
- Consistently demonstrate the highest level of proficiency in all Sales Assistant functions and company policy and procedures
- Serve as a resource to all Business Managers and Sales Assistant personnel in the branch and the hubs in addressing Sales Support questions and resolving promotion, order, deduction issues.
- Cultivated and maintained productive relationships with colleagues, partners, vendors and suppliers and represented company at conferences, trade shows and association meetings.
- Built thorough knowledge of company's products and services, responded to and solved customer inquiries and problems and won trust and confidence of customer base.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Trained and supervised 14 employees, delivered feedback for improved performance and communicated regularly with Business Manager regarding team performance.
- Compiled timely business reports, performed market and competitive research, prepared presentations and updated and maintained electronic records with absolute accuracy.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Communicated client priorities, delivering presence and business objectives.
- Used variety of software packages to support sales functions.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Interpreted trends and other sales analysis data to assist senior management.
- Managed initiatives and resources to meet DCF and ROI targets.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Provided feedback to improve strategies, programs and initiatives.
Sales Support Account Coordinator
Acosta Sales & Marketing
Charlotte, NC
08.1998 - 09.2003
- Review and validate Claims with knowledge, experience and research
- Also, communicating with internal and external parties, as needed
- Process valid Claims in accordance with deduction management guidelines (i.e., select proper step code or issue check request)
- Handle invalid Claims, in accordance with deduction management guidelines, through resolution
- Create and send repay letter, invalid check request letter, and uncollectible letter
- Follow up with internal and external parties
- Record status of Claim and funds available in Acosta claim management system
- Responsible for the Claims functions for all assigned lines.
- Finalized paperwork for sales and service policies to lock in new customers.
- Responded quickly to customer questions and resolved issues to restore satisfaction.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Magnified brand awareness by compiling consumer information and market trends to mold marketing approaches accordingly.
- Exceeded department expectations for productivity and accuracy levels.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Prepared advertising sales contracts and submitted to clients for sign off.
- Attended workshops and trade shows to network with new contacts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Education
Business Administration And Management
Central Piedmont Community College
Charlotte, NCSkills
- Document Management
- XML Database Proficiency
- Records Organization
- System Development
- System Analysis
- Electronic Records Management
- Database Maintenance
- Team Building
- Customer Service
- Decision-Making
- Supervision and Leadership
- Critical Thinking
- Project Planning
- Microsoft Word
Timeline
Ecommerce Digital Shelf Catalog Specialist
OeP an Acosta Group
04.2023 - 07.2023
ECommerce Business Operations Analyst
OeP an Acosta Group
09.2021 - 04.2022
Administrative Assistant to the Vice President
Acosta Sales & Marketing
04.2020 - 09.2021
Business Manager Assistant Supervisor
Acosta Sales & Marketing
04.2017 - 04.2020
Business Manager Assistant, •Team Leader
Acosta Sales & Marketing
09.2003 - 04.2017
Sales Support Account Coordinator
Acosta Sales & Marketing
08.1998 - 09.2003
Business Administration And Management
Central Piedmont Community College