Ashley Finkelstein
Lake Worth,FL
Summary
Dedicated, results-oriented professional with experience in client relations, admissions coordination, and account management. Fosters strong client relationships, ensures exceptional service delivery, and drives client success initiatives. Skilled in identifying client needs, articulating solutions, and achieving sales targets (within budget).
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
Restore Health and Wellness LLC
05.2022 - 12.2023
- Managed inbound calls, offered comprehensive details on services, admission criteria, and general information
- Handled intake logistics (i.e., appointment scheduling, paperwork completion, coordination of assessments)
- Conducted thorough screenings, gathered medical histories, assessed client needs in collaboration with clinic
- Guided clients through insurance verification processes, clarified financial obligations, and facilitated payments
- Supported sales team with 7-9 admissions per month (quota goal of 7), while saving $2K in campaign ad spend.
Customer Service Representative
Total Health Marketing LLC
02.2021 - 04.2022
- Assisted customers with troubleshooting, technical issues, account inquiries, and resolving complaints promptly
- Managed a high-volume of inbound and outbound calls, handled emails, and assisted customers via live chat
- Maintained accurate and complete documentation of all inquiries to continuously improve customer service
- Developed and updated call center scripts to ensure consistency in communication and accuracy of information
- Processed orders, managed billing inquiries, and addressed order-related issues while adhering to policies.
Director of Customer Service
National Express Moving LLC
03.2019 - 06.2020
- Optimized customer service operations to ensure efficient handling of inquiries/complaints (price adjustments)
- Oversaw the dispatching of moving crews for timely and accurate scheduling of deliveries, managing resources
- Implemented quality assurance programs to assess service delivery standards and improve dispatch operations
- Evaluated performance: customer satisfaction scores, service response times, dispatch accuracy, resolution rate
- Built and maintained strong relationships with clients, moving partners, service providers to foster collaboration.
Server
Brio Tuscan Grille
10.2017 - 01.2019
Client Account Manager
Beach House Center for Recovery
01.2017 - 09.2017
- Oversaw the billing process, including verifying insurance coverage, processing payments, resolving bill inquiries
- Ensured compliance with regulatory requirements and internal policies by documenting all client interactions
- Configured insurance appeal letters by compiling relevant medical documentation about patient's case clearly
- Managed appointments, scheduled meetings, and coordinated activities for staff and CEO
- Served as main point of contact between staff, CEO, clients, and external agencies facilitating communication.
Education
Skills
- Excellent Communication Skills
- Builds Strong Working Relationships
- Exceptional Customer Service
- Support Enterprise Service Sales
- Highly Organized, Ability to Multi-Task
- Meticulous Attention to Detail
- Drives Efficiency, Coachable
- Self-Motivated to Exceed Sales Targets
- Independent and Collaborative
- Proactive Problem-Solver
- Proficient in Salesforce (CRM)
- Microsoft Office Proficient
Timeline
Admissions Coordinator
Restore Health and Wellness LLC
05.2022 - 12.2023
Customer Service Representative
Total Health Marketing LLC
02.2021 - 04.2022
Director of Customer Service
National Express Moving LLC
03.2019 - 06.2020
Server
Brio Tuscan Grille
10.2017 - 01.2019
Client Account Manager
Beach House Center for Recovery
01.2017 - 09.2017