Ashley Finley
Joliet
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Ticket Agent
United Airlines
06.2022 - 02.2025
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Customer Service Representative
Maximus
08.2018 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Transworld Systems Inc.
12.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05-2015
Skills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Data entry
- POS systems
- Data management
- Process improvement
- Reservation management
- Complaint handling
Timeline
Ticket Agent
United Airlines
06.2022 - 02.2025
Customer Service Representative
Maximus
08.2018 - 05.2022
Customer Service Representative
Transworld Systems Inc.
12.2015 - 07.2018
High School Diploma -
Bolingbrook High School