Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
Allegra Marketing Print Mail - Pekin
, IL
11.2010 - Current
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Personalized client experience, identifying unique needs and providing information and services to match.
Scanned physical documents into digital formats for archiving purposes.
Designed new, on-brand visual elements focusing on concept and messaging.
Submitted design ideas to plan projects with customers and managers.
Generated digital image files for use in digital and traditional printing.
Sourced new vendors for purchasing needs.
Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
Tracked and approved procurement plans and inventory levels.
Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Managed accounts payable and receivable functions including invoicing, payments and collections.
Researched and resolved employee payroll questions and issues via email, phone and in person.
Supported payrolls, driving timely and accurate payment of employee wages.
Education
High School Diploma -
Pekin Community High School
Pekin, IL
05-2003
Skills
Customer Service
P&L Management
Logistics Oversight
Marketing
Production Layouts
Logo creation
Graphic Design
Project Management
New employee processing
Payroll Administration
Microsoft applications
Calendar coordination
Customer engagement and support
Schedule Management
Strong Work Ethic
Quality Assurance
Documentation And Reporting
Teamwork and Collaboration
Timeline
Operations Manager
Allegra Marketing Print Mail - Pekin
11.2010 - Current
High School Diploma -
Pekin Community High School
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