Ashley Finnie
Summary
Seasoned Community Manager with over 15 years of expertise in multifamily property management, consistently enhancing occupancy rates and team performance while ensuring outstanding resident experiences across varied portfolios.
Overview
18
18
years of professional experience
Work History
Community Manager
RAM Partners, LLC
11.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Initiated partnerships with local businesses, securing discounts for community members and strengthening local economic ties.
Community Manager
Hawthorne Residential Partners
10.2022 - 10.2024
- Oversaw daily operations of 322-unit property, leading a service-focused team.
- Inspired team performance through effective coaching and accountability measures.
- Monitored financial performance within approved budgets and prepared detailed ownership reports.
- Cultivated relationships with vendors and contractors for timely, high-quality service delivery.
- Promoted responsive resident culture, enhancing retention rates and community ratings.
Community Manager
Harbor Group Management Company
06.2020 - 10.2022
- Oversaw operations of 200-unit community, achieving high occupancy and retention rates through strategic marketing.
- Led team to execute leasing, maintenance, and financial operations in accordance with company standards.
- Cultivated resident-first environment, resulting in increased satisfaction and improved online review scores.
- Implemented cost-saving measures and streamlined reporting processes for effective ownership communication.
Executive Assistant to President and COO
PFVS, Inc. / AE Business, Inc.
03.2017 - 06.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Community Manager
BH Management
10.2015 - 02.2017
- Directed all site operations for 174-unit community, overseeing leasing, maintenance, and resident relations.
- Increased occupancy through effective community engagement and strategic marketing execution.
- Maintained delinquency rates below 2% while enforcing stringent budget controls.
- Delivered comprehensive weekly and monthly performance reports, enhancing operational transparency.
Assistant Manager
Housing Authority of the City of Roswell
10.2014 - 10.2015
- Ensured regulatory compliance and financial integrity in federal housing operations.
- Oversaw accounting functions including accounts payable, accounts receivable, payroll, and budget preparation.
- Contributed to strategic planning initiatives targeting income growth and enhancements in resident services.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Leasing Professional
Fogelman Management
06.2007 - 09.2014
- Exceeded leasing quotas by achieving 92% close rate for 1,015-unit community.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Education
Associate of Arts - Business Administration And Management
Southwest Tennessee Community College
Memphis, TN05-2007
Skills
- Team Leadership & Coaching
- Budgeting & Financial Reporting
- Resident Engagement & Retention
- Vendor & Contractor Management
- Sales & Leasing Strategy
- Performance Reporting
- Conflict Resolution
- Property Management Software: Yardi, RealPage, Yieldstar, LRO, and Rentcafe, and Onsite
- Microsoft Office Suite
Timeline
Community Manager
RAM Partners, LLC
11.2024 - Current
Community Manager
Hawthorne Residential Partners
10.2022 - 10.2024
Community Manager
Harbor Group Management Company
06.2020 - 10.2022
Executive Assistant to President and COO
PFVS, Inc. / AE Business, Inc.
03.2017 - 06.2020
Community Manager
BH Management
10.2015 - 02.2017
Assistant Manager
Housing Authority of the City of Roswell
10.2014 - 10.2015
Leasing Professional
Fogelman Management
06.2007 - 09.2014
Associate of Arts - Business Administration And Management
Southwest Tennessee Community College
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